Account Services Specialist

Summary: Under the direction of the Deposit Operations Manager, the purpose of this role is to perform daily item processing and computer related functions that facilitate the completion of all files received by bank. This description is a scope of responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements.

1. Review and process all account and customer documentation.
2. Direct all incoming bank calls to the appropriate bank personnel.
3. Provides customer service to internal personnel and external customers regarding any account, debit card, and basic consumer online banking inquiries or changes via telephone or online support messages.
4. Perform daily reconciliation of multiple internal deposit accounts.
5. Perform daily reconciliation of multiple GL accounts.
6. Review all adverse actions to meet regulatory requirements.
7. Monitor daily large item report for accuracy or discrepancies.
8. Responsible for receiving and timely completion of deposit verifications.
9. Key and process daily chargebacks and credit backs.
10. Mail out various letters and notices to customers.
11. Keep track of all CSR exceptions.
12. Reports charge-offs and recoveries to our credit vendor.
13. Responsible for full processing including notifications of bad addresses on customer’s profile.
14. Verifies daily notice automation.
15. Provides monthly safe deposit audit reports to all branches.
16. Responsible for all IRA and CD back-office functions.
17. Review and submits approved embossed debit cards for order or reorder and handles all returned cards.
18. Updates alerts on charged off accounts.
19. Processes all collection items.
20. Filing all original documents kept in house.

                    Secondary or Additional Job Duties:

1. Backup to processing and balancing all Unposted and NSF exception items.
2. Monitor online support messages for customer inquiries.
3. Assists in some Bounce Protection procedures.

1. General experience in account balancing and practices.
2. Extensive use of personal PC with basic skills in accounting and proficiency in Microsoft applications.
3. Must possess the ability to follow policies and procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
4. Must possess the ability to interact positively with all levels of the organization, including Management, coworkers, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
5. Excellent oral, written, telephone, organizational and interpersonal communication skills required.
6. Must be proficient using e-mail and the internet.
7. Possess knowledge and understanding of regulatory issues including the ability to maintain confidentiality.

1. Be attentive to our customer needs with a welcoming personality.
2. Possess a team-oriented attitude with a desire to see success in themselves and others.
3. Maintain a strict standard of confidentiality involving all transactions and relationships.
4. Develop a working knowledge of all bank products.

I understand that the above duties and how I perform them are the requirements on which my performance will be judged. It is understood that these duties may be revised from time to time at the discretion of the Bank’s management.

Employee’s Signature                                              Date