Account Services Specialist, English and German speaking

Where you’ll work:

Customer Care & Success at GoTo 

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience.  Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products. 

Your Day to Day

As an Account Services Specialist, you would be working in a collaborative, metrics driven team, where a high level of employee engagement and an ongoing learning and training culture is part of our DNA.

• Billing Support - respond to customer inquiries related to invoices, charges, payments, and account billing details, ensuring clear explanations and accurate information. 

• Customer Assistance - communicate with customers through phone, email, and other support channels to understand their needs and resolve billing-related concerns. 

• Issue Resolution - investigate and resolve basic billing issues, including invoice discrepancies, refunds, discounts, and account adjustments. When needed, you will gather relevant information and escalate complex issues to higher-level support teams. 

• Collaboration - work closely with internal teams and partners to ensure efficient handling of billing cases and provide accurate information to customers. 

• Customer Experience - follow up with customers to confirm issue resolution and maintain a high level of satisfaction while protecting company policies and profitability. 

• Performance - while professionally managing your daily tasks such as Salesforce tickets, inbound and outbound calls and emails you will contribute to team goals by maintaining productivity, accuracy, and strong customer satisfaction metrics.

What We’re Looking For

As an Account Services Specialist, your background will look like:

• Strong customer service mindset with the ability to communicate clearly and professionally while applying active listening concepts.

• Fluency in English and German.

• Experience in customer-facing, billing support, finance or account support role.

• Strong problem-solving skills and attention to detail.

• Changes are opportunities for you, not a concern.

What We Offer 

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

·         Comprehensive health benefits

·         Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days 

·         Tuition reimbursement and access to instructor-led and on-demand learning and development programs

·         The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching 

·         Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.