Position Summary: The Account Services Representative responds efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued. The days and times for this role are as follows: 10:30am to 7:00pm, Monday - Friday with some weekend work.
Essential Function and Responsibilities:
- Answers inbound calls to assist and resolve customers’ questions
- Identifies resolutions for customers’ issues and concerns
- Submits appropriate paperwork to process resolutions
- Ensures all pending issues are resolved in a timely manner
- Remains updated on company changes to effectively assist distributors
- Utilizing software, databases, scripts, and tools appropriately
- Provide follow-up phone calls to distributors, when needed
- Complies with company policies and procedures
- Addresses employee or customer concerns and/or elevates to the Management team
- Assists employees
- Acts as an ambassador and champion of the company culture, ethics, and values
- Complies with company policies and procedures.
- Performs other duties as needed.
Education & Experience:
- High School diploma or equivalent
- One (1) to three (3) years of experience in call center, customer services, or general office duties
- Demonstrated experience in learning new processes and working in a high-volume area
- Demonstrated experience in working with various levels of employees with different educational backgrounds, work style habits and employment histories
Computer/Communication Skills:
- Proficient use of MS Office programs: Word, Excel, and Outlook, required
- Ability to get along and work with diverse personalities; tactful, mature, flexible
Skills Required
- High School diploma or equivalent
- One to three years of experience in call center, customer service, or general office duties
- Demonstrated experience in learning new processes and working in a high-volume area
- Proficient use of MS Office programs such as Word, Excel, and Outlook
What We Do
About Market America Worldwide | SHOP.COM Market America Worldwide | SHOP.COM is an award-winning global e-commerce and product brokerage company that specializes in one-to-one marketing and is the creator of the Shopping Annuity®. Its mission is to provide a robust business system for entrepreneurs while providing consumers a better way to shop. Headquartered in Greensboro, North Carolina, and with offices across the globe, Market America Worldwide was founded in 1992 by JR Ridinger. Through the company’s primary, award-winning shopping website, SHOP.COM, consumers have access to millions of products, including Market America Worldwide–exclusive brands and thousands of top retail brands. By combining Market America Worldwide’s entrepreneurial business model with SHOP.COM’s powerful comparative shopping engine, and Cashback program, the company has become the ultimate online shopping destination.
.png){kind=logo}
