Account Services Representative I

ACCOUNT SERVICE REP  (Redwood City, CA)

JOB SUMMARY

The Account Services Representative I will have a solid understanding of all credit union products and services with the primary responsibility of processing transactions, maintaining deposit accounts and providing excellent member service in order to meet the objectives of the credit union.
 

Why Provident?

Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.

Our values are:

• Listen
• Get Better
• Do What’s Right

Essential Functions
• Responsible for processing member transactions such as deposit, loan payment, payroll, stop payment, etc.
• Scan Checks received for deposit and payment. Resolve out of balance situations.
• Responsible for processing and responding to any State or court issued order to levy an account
• Monitor and sort department mail, email and faxes.
• Responsible for processing return deposit adjustment, extended deposit hold and providing the required notification to members.
• Monitor all queues and perform duties as needed to ensure work is processed in a timely manner to meet established deadlines.
• Research and response to Accounting reconciliation questions.
• Assist with wire verification when needed.
• Assist in any product validation and auditing.
• Offer best in class customer service to our members.
• Handle telephone calls, online banking e-mail and mail-in requests.
• Serve as a resource for other department such as Contact Center and Branches.
• Maintain a working knowledge of Provident Credit Union policies and procedures to ensure compliance.
• Ensures confidentiality of member information.
• Adheres to the Credit Union's core values and Service Standards in carrying out Provident Credit Union's mission and vision.
• Willingness to assist in staffing other areas of the department as needed.
• Attend meetings as required.
• Alert and assist Risk Management with fraud or suspicious transactions.
• Performs other duties as assigned.

• Excellent listening and speaking skills.

• Excellent written communication skills.

• Complete required BSA & OFAC training annually.

• Understand and adhere to BSA and OFAC policy and procedures.

• Required to work rotating Saturday shifts throughout the year, select weekends and/or extended hours to run the business, including special events as they occur.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

 

QUALIFICATIONS
Work Experience

• 1+ year(s) of related experience
• 1+ year(s) check handling experience
• 1+ year(s) customer service experience

Knowledge, Skills and Abilities

• Effective oral and written communication skills required to ensure exceptional member experience.
• Organized self-starter, willing to learn new procedures, pleasant and helpful, a team player.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including Bank Secrecy Act (BSA) which includes Customer Identification Program (CIP), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC).
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Demonstrates a positive member service (internal and external) focus at all times.
• Willingness and flexibility in taking on new responsibilities as business requires.

Benefits you will enjoy:

• Quality medical, dental and vision care coverage
• 401(k) retirement plan with up to 150% matching employer contributions
• Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses
• Annual discretionary bonus
• Generous paid time off and paid holidays
• Flexible spending accounts
• Employee Referral Bonus
• Short and long-term disability coverage
• Life and AD&D insurance
• Provident membership
• Rate discount on home and auto loans
• Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation:

Pay Grade is A3.  This position is eligible for our twice a year discretionary bonus.

Targeted Hourly Pay: $23.44 - $29.33 (Depending on Experience)

Provident is an Equal Opportunity Employer

We are a winner of the Bay Area News Group Top Work Place in 2017 – 2026. Check us out on Glassdoor