Account Services Manager

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Primary responsibility is to optimize (maximize within allocated resources) collections on low credit quality accounts. Secondary responsibility is to know all of our collection systems and procedures and back up the Director of Account Services.

ESSENTIAL DUTIES & RESPONSIBILITIES

·Continuous development and implementation of new collection strategies, processes and procedures to improve and optimize collections.

·Supervising, developing, motivating and optimizing performance of assigned personnel, including preparing staff performance reviews.

·Developing measurable goals and reporting on their status and results of collection activities for assigned area of responsibility.

·Compliance with collection laws and risk management of collection activities.

·First payment Defaults (FPD’s) – Develop strategies to collect:

• Early stage – before 30 days past due
• Middle stage – before 60 days past due
• Late stage or not going to pay – early out to collection agency; and
• Reporting on reasons for not paying monthly to management
• ·Low credit quality contract collections:
• More experienced collectors
• Approaches, scripts, settlements, etc.
• Not going to pay – early out to collection agency;
• Reporting on reasons for not paying monthly to management.
• ·Recoveries:
• Bankruptcies
• Collection Agencies
• Champion Challenger strategies with low performing agencies eliminated
• Visits, audits and relationship management

SKILLS & ABILITIES

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to understand, analyze and assess risk factors on risk management reports.
• Ability to multi-task in a busy, fast-paced, sometimes stressful and noisy environment with frequent interruptions.
• Ability to communicate effectively on the phone and in person for up to 8 hours per day. 
• Ability to work quickly in accordance with customers’ time constraints.
• Ability to read, write and perform mathematical calculations.
• Ability to understand and follow UCFS policies, procedures and guidelines.
• Proficiency with a computer, including but not limited to Microsoft Office (Outlook, Excel, Word, Teams).

MINIMUM QUALIFICATIONS

• BA/BS from four-year college/university in Finance, Business, or related field or equivalent experience.
• Strong knowledge required of regulations relative to debt collection such as CFPB rules, FDCPA, TCPA and Bankruptcy.
• Working knowledge of RMS collection recovery system (AS400 platform) preferred.
• Minimum of 5 years related (recovery, collections, finance, lending) experience; supervisory experience.

WORKING CONDITIONS

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

This is typically a full-time position, which is defined as being scheduled to work 40 hours or more per week. UCFS is open for operation 7 days a week.  Occasional weekends may be necessary depending on business requirements.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.