Department: Regional Supply Chain – NAM
Capability Area: Wholesale Planning & Account Services - NAM
Location: North Vancouver
Your Opportunity at ARC’TERYX:
As a Account Services Coordinator – NAM (Temporary), you are at the center of how Arc'teryx products reach wholesale accounts, translating inventory availability into fulfillment decisions that protect service levels and support commercial relationships. You will build hands-on expertise in orderbook management across prebook, in-season, and replenishment cycles, developing a strong foundation in the trade-offs between supply constraints, account priorities, and inventory health. This role offers hands-on responsibility for a complex, high-volume orderbook and the opportunity to develop your analytical and cross-functional collaboration skills in a fast-paced, global supply chain environment. You will work closely with Demand Planning, Supply Planning, and Commercial teams, gaining broad visibility into how the business balances supply and demand at the regional level.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada
Meet Your Future Team:
The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni-channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in-season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross-functional alignment.
If you were in the Account Services Coordinator – NAM (Temporary) role now, here are some of the core activities you would be doing:
- Executing against wholesale service level targets, including fulfillment rate, on-time delivery, and order fulfillment accuracy across accounts
- Managing the wholesale orderbook across prebook, in-season, and replenishment orders, validating orders against available inventory and supply plans, and maintaining accurate order prioritization rules
- Optimizing shipment timing and phasing to maximize fill rates while protecting inventory health and margin
- Partnering with Wholesale Sales to manage account expectations, delivery windows, and orderbook changes
- Translating demand and inventory plans into wholesale order fulfillment decisions, balancing competing priorities across accounts under supply constraints
Here are some of the things you could be working on in the future:
- Developing and refining orderbook management practices that improve fill rate consistency and reduce fulfillment exceptions across wholesale accounts
- Building deeper cross-functional partnerships with Demand Planning, Supply Planning, and Commercial teams to strengthen how the region anticipates and responds to supply constraints
Are you our next Account Services Coordinator - NAM?
- You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
- You have 2+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role
- You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types
- You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
- You have experience managing large volumes of orders across multiple accounts with strong attention to detail
- You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
- You are a clear and effective communicator, able to translate supply constraint trade-offs for commercial and planning partners
- You collaborate effectively with cross-functional partners
Compensation:
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Skills Required
- Bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
- 2+ years of experience in allocation, wholesale operations, or a similar supply chain role
- Understanding of orderbook management, including prebook, in-season, and replenishment orders
- Working understanding of fill rate and service level optimization and the impact of inventory constraints on fulfillment
- Experience managing large volumes of orders across multiple accounts with strong attention to detail
- Strong Excel and data analysis skills, including investigating and resolving fulfillment issues
- Clear and effective communication skills for explaining supply constraint trade-offs to commercial and planning partners
- Ability to collaborate effectively with cross-functional partners
- Eligibility to work in Canada
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
