Position Profile Account Manager 2, Target
The Account Manager 2 (AM2), Target is responsible for solving critical business challenges and cultivating new and expanded customer relationships within assigned accounts. This role focuses on deeply understanding the customer’s operating environment and aligning Ricoh solutions to their mission-critical goals through consultative selling, strong relationship building, and strategic account management.
This position requires outside sales with weekly on-site customer visits to support relationship development, opportunity discovery, and solution delivery.
Job Duties and Responsibilities Business Development & Account Growth
- Execute business development strategies to grow new and existing accounts.
- Conduct weekly on-site customer visits as part of an outside sales role to strengthen relationships and uncover opportunities.
- Identify and engage decision-makers and influencers to generate sales opportunities and increase Ricoh’s market share.
- Solve critical customer business challenges, both known and uncovered through research, discovery, and consultative questioning.
- Understand how customers buy, not just what they buy, focusing on business needs rather than predetermined products or services.
Customer Engagement & Solution Positioning
- Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling aligned to Ricoh’s portfolio.
- Assess customer environments to identify opportunities for extending and expanding core services across the enterprise.
- Articulate how customer buying decisions impact overall financial and operational performance.
- Develop and confidently deliver persuasive presentations, both in-person and virtually.
- Maintain a strong understanding of Ricoh’s current solutions and offerings.
Communication & Collaboration
- Demonstrate excellent verbal and written communication skills.
- Collaborate effectively with internal stakeholders to support customer success.
- Build credibility and influence across customer and internal teams.
Qualifications (Education, Experience, and Certifications)
- Bachelor’s degree or equivalent professional experience required.
- 3+ years of demonstrated business development or consultative sales experience required.
- Experience within an IT and/or software services environment preferred.
- Understanding of document workflow solutions and business processes preferred.
- Foundational knowledge of profit and loss (P&L) components.
- Proven ability to research and analyze customer environments to enable meaningful business conversations.
- Ability to manage multiple accounts simultaneously while maintaining exceptional attention to detail.
Knowledge, Skills, and Abilities
- Demonstrated success leveraging collaboration to build influence and drive results.
- Solid understanding of solution design and consultative selling methodologies.
- Ability to bring thought leadership to customer engagements.
- Proven capability to develop and maintain professional relationships with key stakeholders.
- Strong learning agility and adaptability in a changing environment.
- Ability to navigate customer approval processes and build internal sponsors and advocates.
- Strategic mindset for creating and executing account growth plans.
Working Conditions, Mental and Physical Demands
- Primarily an office and field-based role with adequate lighting, ventilation, and typical noise levels.
- Outside sales role requiring weekly customer site visits and approximately 20% travel, including occasional overnight travel.
- Work assignments are varied and require the ability to interpret and apply complex information.
- Minimal physical exertion; work is mostly sedentary but may include walking, standing, bending, and lifting objects typically under 10 lbs.
- Requires moderate dexterity and regular use of standard business tools (computer, keyboard, phone).
Disclaimer
The statements above describe the general nature and level of work performed by individuals in this position and are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the role.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Top Skills
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
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