Account Sales Manager

Position Profile

The Account Manager solves critical business challenges while cultivating new and expanded customer relationships. This role focuses on understanding each customer’s environment and aligning the appropriate Ricoh solutions to their mission‑critical goals and objectives. Success requires strong relationship‑building skills with key decision‑makers and influencers.

Job Duties & Responsibilities

• Execute business development activities to grow Ricoh’s market share.
• Understand the customer’s environment and open new doors with decision-makers and influencers to generate opportunities within new and existing accounts.
• Solve critical customer business challenges—both known and uncovered through research and thoughtful questioning.
• Focus on how customers buy, not just what they are buying, by identifying needs instead of pushing predetermined products or services.
• Communicate effectively with a wide range of stakeholders.
• Differentiate Ricoh’s ability to accelerate customers’ digital transformation through impactful storytelling that uncovers opportunities aligned to Ricoh’s portfolio.
• Articulate how customer buying decisions impact their financial position.
• Develop and confidently deliver compelling presentations both in-person and virtually.

Qualifications (Education, Experience & Certifications)

• Bachelor’s Degree or equivalent experience required.
• 3+ years of demonstrated business development experience required.
• Experience in IT and/or software services preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational understanding of P&L components.
• Ability to research and analyze customer environments to support meaningful business conversations.
• Proven ability to manage multiple accounts simultaneously with strong attention to detail.

Knowledge, Skills & Abilities

• Demonstrated success using collaboration to build influence.
• Strong understanding of solution design processes.
• Provides thought leadership during customer engagements.
• Excellent verbal and written communication skills.
• Proven ability to develop and maintain professional relationships with key stakeholders.
• Keeps current with Ricoh product and service offerings.
• Ability to assess customer environments and develop strategies to extend and expand core services across the customer enterprise.
• Strong learning agility.
• Ability to understand and position favorably within customer approval processes, creating trusted sponsors and advocates.

Working Conditions, Mental & Physical Demands

• Primarily an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments are varied and require the ability to interpret, comprehend, and apply complex information; prepare and convey diverse data; and communicate clearly.
• Minimal physical effort required. Work is mostly sedentary but may include walking, standing, bending, reaching, and occasionally lifting or carrying objects under 10 lbs (e.g., files, papers, small parts).
• Moderate dexterity required, including the regular use of keyboards, calculators, hand tools, and eye/hand coordination tasks.
• Travel required (approximately 20%), which may include overnight travel.