The Account Manager (AM) is responsible for solving critical business challenges and cultivating new and expanded customer relationships. The AM focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to mission‑critical goals and objectives through strong relationships with decision‑makers and influencers.
Job Duties and Responsibilities- Execute strategic business development initiatives.
- Develop a deep understanding of the customer’s environment.
- Identify and engage decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
- Solve critical business challenges, both identified and uncovered through research and consultative questioning.
- Understand how customers buy—not just what they buy—by focusing on business needs rather than predetermined products or services.
- Communicate effectively and professionally with internal and external stakeholders.
- Differentiate Ricoh’s ability to accelerate the customer’s digital transformation through compelling storytelling aligned with Ricoh’s solutions portfolio.
- Articulate how customer buying decisions impact financial and business outcomes.
- Develop and confidently deliver executive‑level presentations, both in person and virtually.
(Education, Experience, and Certifications)
- Bachelor’s degree or equivalent experience required.
- Minimum of 3 years of demonstrated business development experience.
- Experience in IT and/or software services environments preferred.
- Understanding of document workflow solutions and processes preferred.
- Foundational knowledge of profit and loss (P&L) components.
- Ability to research and analyze customer environments to enable strategic business conversations.
- Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
- Demonstrated success using collaboration to build influence across stakeholders.
- Solid understanding of the solution design process.
- Brings thought leadership to customer engagements.
- Exceptional verbal and written communication skills.
- Proven ability to develop and maintain strong professional relationships.
- Stays current on Ricoh’s products and service offerings.
- Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
- Strong learning agility and adaptability.
- Ability to navigate customer approval processes effectively while building sponsors and advocates.
- Typically operates in an office environment with standard lighting, ventilation, temperature, and noise levels.
- Work assignments are varied and require the ability to interpret, understand, and apply complex information and data.
- Primarily sedentary work with occasional walking, standing, bending, reaching, lifting, or carrying items weighing less than 10 pounds.
- Moderate dexterity required, including regular use of a keyboard, calculator, and hand‑eye coordination.
- Approximately 20% travel required, including potential overnight travel.
The above statements describe the general nature and level of work being performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
