The Account Manager is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer’s environment and aligning appropriate Ricoh solutions to their mission‑critical goals and objectives by building strong relationships with decision‑makers and key influencers.
Job Duties and Responsibilities- Execute business development activities.
- Understand the customer’s environment and open new doors with decision‑makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh’s market share.
- Solve critical business challenges for the customer—both those known and those uncovered through research and discovery.
- Understand how customers are buying, focusing on their needs rather than leading with a predetermined product or service.
- Demonstrate excellent communication skills.
- Differentiate Ricoh’s ability to accelerate the transformation of the customer’s digital environment through storytelling to uncover opportunities aligned with Ricoh’s portfolio.
- Articulate how buying decisions impact the customer’s financial position.
- Develop and confidently deliver compelling presentations, both in person and virtually.
- Bachelor’s degree or equivalent experience required.
- 3+ years of demonstrated business development experience required.
- Experience in an IT and/or software services environment preferred.
- Understanding of document workflow solutions and processes preferred.
- Foundational knowledge of P&L components.
- Ability to research and analyze customers to support appropriate business conversations across accounts.
- Proven ability to manage multiple accounts simultaneously with strong attention to detail.
- Demonstrated success using collaboration to build influence.
- Strong understanding of the solution design process.
- Brings thought leadership to customer engagement.
- Outstanding verbal and written communication skills.
- Proven ability to develop and maintain professional relationships with relevant stakeholders.
- Maintains up‑to‑date knowledge of Ricoh offerings.
- Ability to assess customer environments and create strategies for extending and expanding Core services throughout the customer enterprise.
- Strong learning agility.
- Ability to understand and navigate the customer approval process to create sponsors and advocates.
- Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise.
- Work assignments are diversified; requires interpretation, comprehension, and application of complex materials, data, and instructions to prepare and convey varied information.
- Minimal physical effort required. Work is mostly sedentary but may involve walking, standing, bending, reaching, and carrying items under 10 lbs. (e.g., papers, files, small parts). Moderate dexterity required—regular use of keyboard, calculator, hand tools, and eye/hand coordination.
- Travel up to approximately 20%, which may include overnight travel.
Note: The statements above are intended to describe the general nature and level of work performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this position.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Top Skills
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
