Account Manager 2 – Target Position Profile
The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. This role focuses on understanding customer environments and aligning appropriate Ricoh solutions to support customers’ mission-critical goals and objectives through strong relationship-building with decision-makers and influencers.
Job Duties and Responsibilities Business Development & Customer Engagement
- Execute business development strategies to grow Ricoh’s market presence.
- Understand the customer’s environment and open new opportunities with decision-makers and influencers.
- Generate sales opportunities within new and existing accounts to increase Ricoh’s market share.
- Solve critical business challenges—both identified and uncovered through research and strategic questioning.
- Focus on how customers are buying, not what they are buying, aligning solutions to business needs rather than predetermined products or services.
Communication & Presentation
- Demonstrate excellent communication skills in all customer interactions.
- Differentiate Ricoh’s ability to accelerate digital transformation through effective storytelling.
- Articulate how customer buying decisions impact their financial position.
- Develop and confidently deliver compelling presentations, both in-person and virtually.
Qualifications
(Education, Experience, and Certifications)
- Bachelor’s Degree or equivalent professional experience required.
- 3 - 5 years of demonstrated business development experience.
- Experience in an IT and/or software services environment preferred.
- Understanding of document workflow solutions and processes preferred.
- Foundational knowledge of Profit & Loss (P&L) components.
- Ability to research and analyze customer environments to support effective business conversations.
- Proven ability to manage multiple accounts simultaneously while maintaining strong attention to detail.
Knowledge, Skills, and Abilities
- Demonstrated success building influence through collaboration.
- Solid understanding of the solution design process.
- Brings thought leadership to customer engagements.
- Outstanding verbal and written communication skills.
- Proven ability to develop and maintain professional relationships with key stakeholders.
- Stays current with Ricoh offerings and solutions.
- Ability to assess customer environments and develop strategies to extend and expand core services across the enterprise.
- Strong learning agility.
- Ability to effectively position solutions within the customer approval process, creating sponsors and advocates.
Working Conditions, Mental and Physical Demands
- Typically works in an office environment with adequate lighting, ventilation, and moderate noise levels.
- Work assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.
- Primarily sedentary role with occasional walking, standing, bending, reaching, lifting, or carrying objects under 10 lbs (e.g., papers, files, small equipment).
- Requires moderate dexterity and regular use of standard office tools such as a keyboard and calculator.
- Travel required (approximately 20%), including potential overnight travel.
Disclaimer
The statements above describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Top Skills
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
