Account Resolutions Specialist

Description

SUMMARY:

Resolution calls for past due mortgage payments. Administration of initial steps involved with Loss Mitigation programs. Primary contacts include members, staff, investors, vendors/partners, management staff and others involved in the loss mitigation process.

ESSENTIAL RESPONSIBILITIES & DUTIES:

Entry Level

• Make outbound resolution calls as required using early delinquency reports.
• Mail Loss Mitigation documentation and NOD/Breach Letters to members as required. 
• Produce and mail late notices as directed.  
• Keep abreast of government regulations and changes in industry standards as directed.
• Comply with applicable consumer laws, regulations, company guidelines, etc. by maintaining a current knowledge of mortgage compliance or other policies, investor requirements, procedures, guidelines and current standards including FDCPA laws, CFPB, and all investor guidelines.
• Actively participate in quarterly performance meetings; meet or exceed all performance metrics.
• Maintain the confidentiality of all information processed.
• Perform related duties as required.
• Determine loss mitigation activity pre-qualifications

Senior – Level II

• Responsible for the training of new and current Resolutions Specialists.
• Report monthly delinquent loans to all investors
• Interface with FNMA, FHLMC, GNMA, and investor credit unions about ongoing collection activity, including foreclosures, short sales, and deed in lieu of foreclosure and bankruptcy
• Coordinate and process requests for modifications either on portfolio or GSE loans, ensuring that proper reporting is completed
• Maintain accurate records of collection activities on all loan accounts
• Report delinquency status to MI companies
• Provide reports to management and investors as necessary

ESSENTIAL DUTIES, KNOWLEDGE, SKILLS, ABILITIES:

Required:

• Thorough knowledge of first mortgage real estate lending practices, including federal regulatory requirements, state regulations, agency and Credit Union requirements.
• Familiarity with AllRegs.
• Ability to work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. 
• Basic MS Office.
• Proficiency in using and learning mortgage loan software.
• Reporting, letter preparation, group presentation and other related communications skills.
• Ability to attend meetings or perform other assignments at locations outside the office, if necessary.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Preferred:

• Experience with FNMA SMDU and FHLMC Workout Prospector
• Experience with VALERI, FHA Connection, PACER, and HomeTracker

COMPENSATION: $21.12 - $25.27 per hour.

Servion has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

General Description of Benefits:
All full-time employees are eligible for Medical Insurance, Telehealth Services, Dental Insurance, Vision Insurance, Life Insurance, Short-term Disability, Long-term Disability, Legal and Identity Theft Protection, Critical Illness Insurance, Hospital Insurance, Accident Insurance, Participation in 401k Plan with up to 5% company match, and Variable Bonus Pay.

Requirements

PREFERRED QUALIFICATIONS:

• Education: High School Diploma, GED or Equivalent.  
• Experience: 1-2 years servicing residential loan collections; 3+ years servicing collections for Sr. Level. 
• Licenses/Certifications: None