Account Resolutions Specialist

Posted 9 Days Ago
Be an Early Applicant
Brasil, Sena Madureira, Acre
3-5 Years Experience
Software
The Role
As an Account Resolutions Specialist, you will negotiate contracts, provide exceptional customer service, collaborate with clients and internal partners, and stay current on billing and promotional programs to meet performance goals.
Summary Generated by Built In

Job Description

Where you'll work: São Paulo ​, Brazil (Remote)


Customer Care and Success at GoTo
We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: si plify to automate, automate to simplify. This is where you help us achieve our mission.


Your Day to Day

As an Account Resolution Specialist, Portuguese and English speaker, your would be working on:

  • Retention --- You will use a forward-thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients

  • Customer Service --- You will use empathy to deliver excellent customer experiences so as to better understand the needs of and delight our customers

  • Collaboration --- You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes

  • Business Strategy --- You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction

  • Performance --- You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention

What We're Looking For
As an Account Resolution Specialist, Portuguese and English speaker, your background will look like:

  • 3+ years of experience in a similar role working on a team focused on customer service or retention in fast paced environments (Contact Centers, Tech Companies, Fintech, etc)

  • Basic knowledge and understanding of economic fundamentals

  • Listen, assess, and communicate effectively and positively under challenging circumstances

  • Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment

  • Comfortable navigating multiple systems while talking with customers

  • Advanced communication skills in both languages (Portuguese and English, above 80%).

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more. 

The Company
HQ: Boston, MA
1,926 Employees
On-site Workplace

What We Do

Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.

Jobs at Similar Companies

Jobba Trade Technologies, Inc. Logo Jobba Trade Technologies, Inc.

Customer Success Specialist

Cloud • Information Technology • Productivity • Professional Services • Software
Remote
Hybrid
Chicago, IL, USA
45 Employees

bet365 Logo bet365

Marketing Brand Associate

Digital Media • Gaming • Software • eSports • Automation
Denver, CO, USA
6100 Employees
55K-75K Annually

Similar Companies Hiring

TrainingPeaks (A Peaksware Company) Thumbnail
Software • Fitness
Louisville, CO
69 Employees
bet365 Thumbnail
Software • Gaming • eSports • Digital Media • Automation
Denver, Colorado
6100 Employees
Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account