Job Description
Where you’ll work: Budapest / Hybrid (Remote and Office)
Customer Care and Success at GoTo
At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.
Your Day to Day
As a Retention Specialist, you would be working on:
Retention --- You will use a forward thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients.
Collaboration --- You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes
Business Strategy --- You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction
Performance --- You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention
What We’re Looking For
As a Retention Specialist, your background will look like:
- English and German or French proficiency
- Bachelor’s degree or equivalent education
- Experience in a similar customer facing role working on a team focused on customer service, retention, billing or collection
- Basic knowledge and understanding of economic fundamentals
- Listen, assess, and communicate effectively and positively under challenging circumstances
- Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
