Account Resolution Specialist
Beaverton, OR | Full-Time | Onsite | $18–$20/hr DOE
About Pacific Office Automation
Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
With decades of success in office technology sales and service, our growth and reputation have allowed us to build strong partnerships with leading manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At POA, we are committed to creating a workplace where employees can build long-term careers. We invest in training, professional development, and certifications to help our team keep pace with the constantly evolving world of technology. We value collaboration and believe every employee should have the opportunity to make an impact, regardless of title or tenure.
About the Position
Our fast-paced Beaverton, Oregon office is looking for an Account Resolution Specialist to join our team.
No prior collections experience? No problem. We are willing to train the right person! We're looking for someone who is confident, organized, persistent, and comfortable communicating with customers to help resolve outstanding account balances.
What You'll Do
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Make outbound calls to customers regarding past-due accounts
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Review aging reports and monitor outstanding balances
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Document account activity, customer interactions, and collection efforts accurately
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Work directly with customers to identify and resolve account discrepancies and payment issues
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Communicate professionally and use sound judgment when working with customers, vendors, coworkers, and management
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Partner with sales teams and senior leadership when additional support is needed to resolve accounts
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Take ownership of challenging situations and work toward timely resolutions
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Maintain positive customer relationships while effectively managing collection efforts
What We're Looking For
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Strong problem-solving and critical-thinking skills
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Excellent organizational skills and attention to detail
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Ability to prioritize and manage multiple accounts in a fast-paced environment
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Strong verbal and written communication skills
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Professional, confident, and comfortable having conversations about outstanding balances
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Proficiency with Microsoft Office
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A self-motivated, persistent, and solutions-oriented approach to challenges
Preferred, But Not Required
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2+ years of collections or accounts receivable experience
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Experience working with aging reports or customer account resolution
We'll train the right person!
What We Offer
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$17–$20/hour DOE
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Opportunities for advancement and career growth
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Potential to grow into leadership opportunities
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Collaborative, team-oriented work environment
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Medical, dental, vision, and life insurance
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401(k) with company match
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PTO, vacation, and sick leave
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Flexible Spending Account (FSA) program
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Ongoing training and professional development
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.
#INDSP
#LI-Onsite
Skills Required
- Strong problem-solving and critical-thinking skills
- Excellent organizational skills and attention to detail
- Ability to prioritize and manage multiple accounts in a fast-paced environment
- Strong verbal and written communication skills
- Professional, confident, and comfortable discussing outstanding balances
- Proficiency with Microsoft Office
- Self-motivated, persistent, and solutions-oriented approach
- Two or more years of collections or accounts receivable experience
- Experience working with aging reports or customer account resolution
Pacific Office Automation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pacific Office Automation and has not been reviewed or approved by Pacific Office Automation.
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Healthcare Strength — Health insurance is considered comprehensive with multiple plan options and comparatively low costs. Medical, dental, and vision coverage are described as a strong part of the package.
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Retirement Support — The 401(k) match is characterized as strong, with some indications of additional employer contributions tied to goals. Retirement offerings are positioned as competitive relative to common mid‑market packages.
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Strong & Reliable Incentives — Sales incentives can deliver high earnings for strong performers. Upside in quota‑carrying roles is highlighted as a meaningful component of total compensation.
Pacific Office Automation Insights
What We Do
At Pacific Office Automation (POA), we take pride in being a privately held office technology and managed services provider headquartered in Beaverton, Oregon. Since our founding in 1976 by Terry Newsom, we have grown from a small photocopier business into the largest independent office equipment dealer in the United States. Today, we generate approximately $491 million in annual revenue and serve over 40,000 businesses across the western U.S. with a team of about 1,400 employees across 30+ regional offices in Oregon, Washington, California, Utah, Colorado, Arizona, Texas, Nevada, New Mexico, and Idaho. At our core, we offer a broad array of services focused on streamlining workplace operations. These include the sales and leasing of office equipment such as multifunction printers, copiers, fax machines, VoIP phone systems, and mailing equipment. We proudly partner with industry-leading hardware brands including Canon, Ricoh, Konica Minolta, Sharp, HP, and Lexmark to deliver customized solutions to our clients. Our Managed Print Services (MPS) form a cornerstone of our business, allowing customers to outsource print operations for greater efficiency, supply monitoring, device maintenance, and overall workflow optimization. Beyond print services, we have expanded into managed IT services and unified communications. We offer cloud-managed infrastructure, cybersecurity, network management, VoIP phone systems, and digital document management tools. These services are especially valued in sectors that demand high security and compliance, such as healthcare, legal, education, and government. Our IT division also integrates video surveillance systems and supports facilities management with services like EV charging station installations. Our service model emphasizes a strong local presence and fast response times. Each regional branch operates semi-autonomously, staffed with technical experts, account managers, and support personnel trained to resolve customer issues quickly. This decentralized approach enables us to maintain consistent service and support across our large geographic footprint. Our corporate motto, "Problem Solved," reflects our proactive, client-focused philosophy.
Why Work With Us
We’re unique because we offer end-to-end tech solutions under one roof. Our local ownership, rapid growth, and “Problem Solved” mindset create a rare mix of stability, innovation, and autonomy. You’ll grow your skills, make a real impact, be supported every step of the way—and build a lasting career you’re proud of.
