Description
Hourly Pay $19.00
Position Summary:
The Account Resolution Specialist reports to the Senior Account Resolution Specialist and is responsible for high-volume outbound collections to improve cash flow and reduce DSO. This role owns proactive customer outreach through calls, emails, and written follow-ups to resolve delinquent balances across a large, diverse customer portfolio.
The ideal candidate is results-driven, persistent, and comfortable managing frequent outbound customer contact in a fast-paced environment. This includes helping to improve the Company’s cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.
Key Responsibilities
· Perform high-volume daily outbound collection calls, emails, and follow-ups
· Manage an assigned portfolio of accounts with a focus on aged receivables (more than 30, more than 6060, less than 90 days)
· Drive timely resolution of unpaid balances through structured follow-up and escalation
· Apply collection tools including dunning letters, skip tracing, and escalation procedures
· Partner with Sales, Field Operations, and Customer Service to resolve billing issues and payment delays
· Monitor account status and document collection activity accurately in systems
· Participate in monthly aging and performance reviews with leadership
· Identify trends, risks, and opportunities to improve collections outcomes
Requirements
Qualifications
· 2+ years of experience in high-volume collections, accounts receivable, or customer-facing financial roles
· Proven ability to manage large portfolios and frequent outbound customer contact
· Strong communication, negotiation, and problem-solving skills
· Results-oriented self-starter with the ability to prioritize and meet deadlines
· Comfortable working in a metrics-driven environment
· Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
Education and Training
Roles at this level require a college degree or a minimum of 2 years of related professional experience
Skills Required
- 2+ years of experience in high-volume collections, accounts receivable, or customer-facing financial roles
- Proven ability to manage large portfolios and frequent outbound customer contact
- Strong communication, negotiation, and problem-solving skills
- Results-oriented self-starter with ability to prioritize and meet deadlines
- Comfortable working in a metrics-driven environment
- Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)
- College degree or minimum of 2 years related professional experience
What We Do
VRC Companies (dba Vital Records Control) is a national leader in digital document management solutions. It helps organizations streamline their records management processes for enhanced efficiency and compliance. Through its core brands—VitalScan, VitalChart, VitalRecords, and VitalShred—VRC provides a comprehensive suite of services including enterprise content management, health information management, secure document storage, and secure document destruction throughout the information lifecycle.
