Account Representative

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)

National Interstate is looking for an Account Representative to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio office.

National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Serves as the secondary advocate for customer needs and issues related to simple to moderately complex accounts or group of accounts. May serve as primary contact on less complex accounts.
• Shares responsibility for ensuring product and/or services are implemented and delivered on time and meet client requirements in terms of schedule, risks, scope, and budget. Additionally, Maintains an understanding of client requests, priorities, and needs to drive overall customer satisfaction.
• Advocates for customers’ needs by ensuring that internal resources maintain a clear understanding of the client's requests, priorities, and needs to drive customer satisfaction.
• Assists Business Development, Marketing, Underwriting, Claims, Loss Control, etc. in addressing account-related concerns. Addresses client inquiries related to billing, legal matters, financial impact, and special handling instructions. Additionally, assist with retaining and renewing accounts.
• Develops client relationships to support business growth and coordinates introductions to Business Development, Marketing, or Underwriting departments to prospect new business. Assists with identifying potential new products/services for existing customers.
• Assists with preparing materials for new prospect marketing presentations and capabilities presentations.
• May assist with compiling and analyzing data, preparing reports to track open issues, monitor service levels, and evaluate product/service effectiveness, including identifying trends, root causes, and opportunities for process improvement.
• May support portal initiatives by assisting with data validation, report and user utilization, conducting demonstrations, and creating reference materials, while identifying opportunities to enhance user experience.
• Develops product and customers’ business knowledge to enhance overall account management.
• May contribute to project-based work as assigned, including data analysis, process documentation, and development of insights to support process improvement and strategic initiatives.
• Performs other duties as assigned.

Job Requirements

Education: Associate’s degree in Business Administration, Marketing, or a related field.

Experience: No prior work experience is required.

Scope of Job/Qualifications: Familiar with account and client management principles and practices. Works on assignments of low to moderate technical complexity. Strong written and verbal communication skills. Uses communication skills to build and leverage effective customer relationships and to explain/promote products and services. Foundational analytical skills and attention to detail. Requires occasional day and overnight travel.

Company:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.