Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
In This Role
- Focus on building B2B relationships and become a trusted specialist to our customers
- Manage the full sales cycle from application qualification, customer first touch, onboarding, purchase execution, and account management
- Leverage inbound/outbound calls, emails, and other communication channels to drive new business acquisition with potential and existing customers
- Secure long-term relationships and serve as a customer contact to our trade customers in your territory with responsibility of education, solution recommendation, and support based on needs
- Demonstrate and maintain extensive product knowledge to keep customers apprised of product launches, extensions, and promotions
- Maintain lists of prospective customers for use as sales leads, based on information from marketing leads, trade shows, web leads, and other sources
- Be a trusted business advisor and use in-depth knowledge of our pricing, lead times, specifications
- Partner with Marketing, Sales Operations, and other Sales departments to execute campaigns
- Utilize Salesforce CRM to manage and track sales activities, maintaining accurate data for forecasting and reporting
- Consistently meet established weekly and monthly sales metrics
- Attend a minimum of 4 industry-related trade shows a year for a week at a time with preset dates
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 5+ year of experience in customer service, sales coordination, or a similar role
- 2+ years of experience in the Furniture industry or graduation from our Customer Onboarding and Revenue Activation team
- Experience working efficiently in a fast-paced environment while delivering a polished, personalized experience to high-end customers
- Ability to travel to attend a minimum of 4 industry-related trade shows a year for a week at a time for preset dates
- Familiarity with CRM tools to track activity and manage pipelines (Salesforce preferred)
- Ability to educate clients and drive product-based solutions through a relationship-building approach
- Strong written and verbal communication skills with a consultative, customer-focused approach
- Strong organizational skills with the ability to manage multiple accounts and priorities at once
- Ability to collaborate with cross-functional partners to support sales initiatives and campaigns
Skills Required
- 5+ years of experience in customer service or sales coordination
- 2+ years of experience in the Furniture industry
- Familiarity with CRM tools to track activity (Salesforce preferred)
- Strong written and verbal communication skills
- Ability to travel to attend industry-related trade shows
What We Do
Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home. Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers. Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more. Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.
