Account Representative

Posted 11 Days Ago
Be an Early Applicant
Greensboro, NC, USA
In-Office
Mid level
Information Technology • Software • Cybersecurity
The Role
The Account Representative manages customer inquiries, orders, and limited sales activities, focusing on domestic clients and cooperating with internal functions to ensure customer satisfaction and project management.
Summary Generated by Built In

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What's In It For You?

  • Competitive Salary with Bonus Opportunities

  • Paid Time Off

  • Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

  • Flexible Spending and Health Savings Accounts

  • 14 Paid Company Holidays

  • 401(k) with Company Contribution

  • Educational Tuition Reimbursement

Summary

The Account Representative role involves processing customer inquiries and orders, coordinating delivery, and performing limited sales functions under supervision, with a focus on domestic customers and moderate responsibility.

What You'll Do

  • Plans, controls, and manages sales activities to attain maximum sales volume and develop maximum potential volume from specified customers for the organization's products and/or services
  • Act as liaison between customer and TAI; On time and accurate preparation of quotes for new items (or major changes); Lead negotiations and communicate cost and timing to customers for projects; Issue price change notices in a timely manner; Prepare and give customer presentations
  • Weekly customer visit activity should be 1 – 2 visits with OSR. Time should be spent in office working on customer requests and other duties as assigned.
  • AR’s will solicit and maintain favorable contacts with customers
  • AR’s will keep company provided cell phones turned on to receive and respond to customer downtime calls after hours (24/7 access); If OSR must report to office after hours they will be compensated according to policy set forth in Employee Handbook; In the event of an emergency or natural disaster, our Business Continuity Plan (BCP) requires 24/7 access to understand and effectively communicate the recovery of our daily operations
  • Collaborates with a wide variety of functional areas such as engineering, program management, quality, manufacturing, and purchasing to develop and provide product definitions responsive to customer needs and market opportunities; May be required to perform program management duties on an as need basis within the Sales Department depending on the significance of the issue/request
  • Summarize and propose recommendations to Management concerning new business opportunities and strategies on how to exit/outsource business yielding a negative impact; Coordinate launch activities/timing (minor/major changes) with customer and internal teams at TAI; Develop a method for follow-up to ensure project timing is maintained
  • Contacts other company units regarding design delivery or service matters.
  • Manages the booking of the business.
  • Processes customer inquiries and orders and expedites with delivery of products and/or services.
  • Acquires new clients through sales, promotions, and development.
  • Controls Inventory & scheduling shipments.
  • Develops sales contacts and performs limited sales functions.
  • Other duties.

What You Need

High School diploma or GED.

3 – 6 years of work experience in Supply Chain Management, Business Management or related field.

Travel

Travel up to 25% domestic and international.
 

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.

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The Company
HQ: Plano, Texas
193 Employees
Year Founded: 2011

What We Do

Our mission is to be the right partner for Global IT transformation. For over ten years, TTS-US has been successful at utilizing our global IT network by breaking regional, cultural, and language barriers. As a member of the Toyota Group, our resources and collaboration extend world-wide and we are at the forefront of the future of IT: Cybersecurity, Digital Transformation, Infra, Engineering, Connected, and Global Services. As Toyota Group transforms towards evolving into a mobility company, we bring our best practices to North America and our family companies around the globe. We offer a unique opportunity to be part of a small company where each person’s voice and efforts make a difference, while also delivering major impact as our products and services reach millions of customers. We strive to maintain an intellectually dynamic, and culturally diverse environment where we work as a team and everyone has the opportunity to contribute new ideas to the table. Come help us reimagine what mobility can be today and years to come! BENEFITS AND PERKS • Medical health insurance (including dental and vision) • Competitive paid time off and company paid holidays • Comp time for holidays worked • 401k matching program • Company profit sharing • Merit increases and bonus structure • Professional development and education reimbursement • …and more!

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