Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
be your best selfAt Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job
The Account Representative is responsible for bringing value to the organization with the ability to expand the product base with newly acquired and existing accounts as well as increasing the per transaction sales with the highest level of profit margin. The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers. The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors and customers while resolving conflicts/issues with speed and accuracy, using the Core Values to guide your behavior.
Job Components:
Customer Account Management (50%):
Maintain and grow relationships with existing customers by continually providing excellent service, pricing, and product support
Demonstrate integrity with each customized sales strategy presented to a customer. Serve each Store Owner, Manager, Distributor and Customer by applying an individualized strategy business model for each, always utilizing ethical sales methods
Meet and exceed personal and team goals with regard to per transaction sales, product expansion sales and new buyer relationships within the same client base
Emphasize a team approach in regards to expanding product line and same store sales with your fellow Business Development Representative and Customer Service Representative within your region
Coordinate efforts with Customer Service Representative to create auto-ship and regular refill orders
Verification and processing of sales orders to ensure proper delivery and high customer satisfaction rating
Provide excellence in researching and resolving back order
Establish goals with management which reinforce the goals and objectives of the Interstate Playbook and report those KPI's back to management
Work productively every day to meet daily sales goals and other expectations which will allow you to maximize your compensation plan and solidify your position within the organization
Provide product support
Prepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methods
Continuous education with new product development and technology training
Teamwork and Self Management Component (20%)
Responsible for continual training, developing relevant skills and product knowledge
Monitor market conditions and report competitor activities to the team
Utilize customer contact tools and systems, keeping systems updated with relevant information
Promote a team environment to achieve sales goals
Speak positively about the system, customers, company and staff at all times while promoting goodwill
Accept constructive criticism appropriately and use to maximize sales goals
Participate in daily and weekly meetings with an eagerness to learn and grow
Reporting (20%):
Produce and analyze reports on various metrics within the sales and customer service organization
Implement and monitor strategies developed to meet the objectives of the Interstate Battery Playbook and report the KPI results to key stakeholders
Other (10%):
Be approachable, support team activities and enhance customer experience
Always uphold the company’s culture for a positive, fun, team-oriented work environment
With a servant’s heart, perform other duties and responsibilities as assigned, which could include but is not limited to, administrative support to Managers, Strategic Partners, and Team Members
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.
What We Do
Built to top industry standards, Interstate Batteries has been technician’s choice for 9 years and counting and is the No. 1 replacement brand battery in North America. Our business is powered by a Distributor network of 300 wholesale warehouses and backed up by more than 200,000 Dealers around the world as well as 200 All Battery Center franchise stores. Guided by a set of common values, we’re committed to enriching lives as we deliver the most trustworthy source of power to the world – now, and for generations to come.
At Interstate we are driven by our unique combination of proven experience, integrity and heart – determined to meet the needs of those we serve today, while thinking ahead to what they’ll need tomorrow. We are committed to standing behind everything we do and delivering the excellence that professionals trust.
Now over a billion dollar, privately held corporation, Interstate thrives on our innovation and our old-fashioned business principles – founded on treating others like we would like to be treated.
Our strong company culture and commitment to our employees have also earned us spots among the Top 100 Places to Work with the Dallas Morning News and on the list of Top 150 National Places to Work.
Three lines of business make up our enterprise, employing more than 1,700 team members nationwide.
--Interstate Batteries and Our Distributor Network
--Interstate Batteries Recycling, Inc.
--Interstate All Battery Center
