Account Representative

Account Representative with opportunity to grow!

Wouldn't it be great to build your career at a growing company that has been recognized 6 years in a row from 2019 - 2025 as the winner of best places to work in collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success.  Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.  Client Representative can earn performance-based rewards such as leaving at 3pm on Fridays, monthly team lunches, quarterly team events, and “tickets” to enter in a raffle where you can win prizes such as cash, tv’s, I-Pads, etc.

Job Summary

THIS IS NOT A CUSTOMER SERVICE ROLL.

The Client Representative will play a crucial role in supporting the daily correspondence operations of our office. This role requires excellent communication skills, the ability to multitask, and a positive attitude. The ideal candidate will demonstrate strong organizational skills, a high degree of professionalism, and the ability to handle multiple priorities with discretion and efficiency.

Responsibilities

Client Representative may do some or all the following:

• Input data into company records and systems.
• Coordinate with other departments and Credit Control clients to resolve inquiries.
• Respond to consumer emails promptly using scenario-based templates.
• Organize, file, and track email, mail and text correspondence.
• Use confidence in guided decision making to accurately process incoming correspondence
• Prepare outgoing mail for delivery by creating cover letters and attaching them to account statements.

Education and Qualifications

▪ High school diploma required

▪ Previous experience in the collection industry preferred

▪ Knowledge of administrative and clerical procedures

▪ Knowledge of computers and relevant software applications

▪ Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel

▪ Excellent time management and organizational skills

▪ Excellent oral and written communication skills

▪ Ability to multitask, and adapt to changing demands and shifting priorities

Skills Required

To be successful, a Client Representative must have excellent oral and written communication skills and have a great attention for detail. In addition, time management and multitasking skills are important, as the Client Representative may be given several different tasks at a time. We prefer someone who has at least 2 years of administrative experience in a high-level processing environment.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Retention Bonus
• Professional Development Grant Program

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Debt Collection: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person