Account Representative Supervisor

Company:Marsh

Description:

We are seeking a talented individual to join Marsh McLennan. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Account Representative Supervisor provides day to day coaching for managers and non-managers to ensure a productive and engaged team including managing resource planning and monitoring workflows. He or she builds relationships with internal and external business partners, working alongside business leaders to provide centralized servicing with transparency and accountability across the client delivery lifecycle.

We are Marsh McLennan, an innovative company providing 150 years of knowledge and experience in the areas of risk, people and strategy. We help our clients navigate the complexity, unfolding new possibilities in the most pressing issues of our time.

We will count on you to:

• Supervise a team of Account Representatives to ensure expectations of role are met

• Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and

• timely delivery of established client support work to be completed

• Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when

• supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership

• with client teams to improve the client experience

• Contribute and oversee process improvement with efforts to increase efficiency

• Manage staffing capacity to maintain adequate staffing and build talent bench strength

• Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully

• integrated into production

• Ensure a high level of client satisfaction by leading team to deliver high quality client service activities

• Remain current by understanding and following all Marsh compliance, professional and transparency standards

What you need to have:

• Preferred Education: Bachelor’s Degree

• Minimum Experience: 5+ years, 3+ in insurance, financial, or professional services

• Language Requirements: Must be fluent in English (spoken and written)

• Very good knowledge of MS Word, Excel, PowerPoint, and Outlook

What makes you stand out?

• Experience in managing people and teams

• Strong communication skills working with leaders across all levels, effective verbal and written communication is key

• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines

• Managerial aptitude including strong desire to coach, mentor and develop the team you are supervising

• Adaptability to the fast-paced and dynamic working environment as needed to support the needs of the business

• Explains practices, procedures and policies to reach agreement with others outside of the job area

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.