Account Representative, Medically Integrated Dispensing (MID/IOD) Solutions

Posted Yesterday
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Field, East Staffordshire, Staffordshire, England, GBR
In-Office
69K-88K Annually
Mid level
Healthtech • Pharmaceutical
The Role
Manage implementation and ongoing support for in-office dispensaries (IODs). Schedule and run onboarding and training calls, complete credentialing and payer/NCPDP paperwork, install software and network printers, monitor system connectivity, create custom reports, and follow up to optimize performance and resolve outstanding documentation or insurance issues.
Summary Generated by Built In

Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups.

Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions.

The Account Representative, MID Solutions ensures a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support to an assigned group of accounts.

Location: This position is remote and can be based anywhere within the United States. Candidates must be able to work within EST business hours. Travel 10-15% (typically up to once every 6 weeks).

Responsibilities

  • Daily Functions
    • Schedule initial call with practice to review initial IOD (in-office dispensary) documentation
    • Initiate & complete credentialing process for in-office dispensaries/pharmacies
    • Install software and network printers for practices
    • Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms
    • Training calls with practices after practices have identified patients
    • Track practice throughout entire implementation process, keeping them motivated and engaged
  • Weekly & Monthly Functions
    • Follow up with training on pending IODs
    • Verify MSM is communicating with site servers
    • Follow up with newly launched and low performing IODs to ensure enhanced performance
    • Setup custom reports per customer request
    • Monitor PSAO communications for credentialing and follow up with members on outstanding documentation
    • Ongoing support and training for members
  • As Needed Functions
    • Assist with follow up on insurance applications
    • Review EOBs
    • Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps

Qualifications

  • Ideally targeting individuals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference)
  • Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required
  • Competent in Microsoft Office applications and video conferencing
  • Excellent organizational skills and attention to detail
  • Flexible and self-disciplined scheduling
  • Strong interpersonal skills related to teamwork, collaboration, and customer service

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes action to resolve
  • Applies judgment within defined parameters
  • Receives general guidance and may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Anticipated Pay Range $68,500 - $88,000

Bonus Eligible - No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

  • Medical, dental and vision coverage

  • Paid time off plan

  • Health savings account (HSA)

  • 401k savings plan

  • Access to wages before pay day with myFlexPay

  • Flexible spending accounts (FSAs)

  • Short- and long-term disability coverage

  • Work-Life resources

  • Paid parental leave

  • Healthy lifestyle programs

Application window anticipated to close: 6/29/26 * if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Skills Required

  • Background in pharmacy (retail pharmacy or Pharmacy Technician experience)
  • Experience working within a Physician Office Dispensary or Medically Integrated Dispensary
  • Competent in Microsoft Office applications
  • Competent with video conferencing tools
  • Excellent organizational skills and attention to detail
  • Flexible and self-disciplined scheduling (able to work EST business hours)
  • Strong interpersonal skills for teamwork, collaboration, and customer service
  • Ability to travel approximately 10-15%

Cardinal Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.

  • Leave & Time Off Breadth Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
  • Healthcare Strength Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
  • Retirement Support A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.

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The Company
HQ: Dublin, OH
44,000 Employees
Year Founded: 1971

What We Do

Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.

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