Account Representative I

RESPONSIBILITIES:

Mail, fax, and email invoices to customers as requested.  Taking inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments.  Making outbound phone calls to a provided list of customers, who either have a payment due or is past due and being the main point of contact of the assigned customers.  Noting accounts with payment status and customer interaction.  Assisting with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.

Must be confidential at all times due to privileged information and customer data.  The role may often be challenging, so you should be able to remain calm and polite in a stressful situation.  Collaborating with the Management Team to serve the customers in the best possible way and passing on issues to the Management Team as needed, for assistance with collection efforts or account resolution. 

REQUIREMENTS:

·         Computer experience with Microsoft Excel, Word, and Outlook required.

·         Customer Service and/or Accounts Receivable experience preferred.

·         Excellent verbal & written communication skills along with organizational and multitasking abilities.

·         Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.

·         Experience with multi-line phone system.

·         Adaptable to change.

·         Proficient working along and as part of a team.

·         Flexible and willing to work in a changing environment.

·         Abide by strict Payment Card Industry (PCI) compliance and security guidelines.

·         Overtime as needed and other duties as assigned.

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision