Account Renewal Specialist

We are looking for a proactive and detail-oriented Account Renewal Specialist to own and manage the end-to-end renewal lifecycle for our existing client base. In this role, you will serve as a key point of contact for clients approaching contract renewal, ensuring smooth, timely renewals while identifying opportunities to strengthen long-term relationships. You will collaborate closely with Legal, Customer Success, and Finance teams to drive renewal outcomes and protect revenue retention. 

Location: On Site Paraguay and LATAM 100% Remote. Working hours are based on the US Central-Eastern Time Zone.

About Us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Functions, Essential Duties and Responsibilities: 

• Own the complete renewal cycle for assigned client accounts, from early expiration awareness through contract execution. 
• Proactively communicate with clients ahead of renewal dates to review upcoming expirations, pricing structures, contract terms, and available renewal options. 
• Develop and execute renewal strategies tailored to each client's needs and risk profile. 
• Negotiate renewal terms in alignment with company pricing guidelines and client expectations. 
• Partner with Legal to ensure contract terms are accurate, compliant, and processed in a timely manner. 
• Work alongside Client Services Managers to align on client health scores and renewal readiness. 
• Coordinate with Finance to confirm billing accuracy, process invoicing, and resolve any outstanding account issues prior to renewal. 
• Serve as the connective tissue between client-facing and internal teams throughout the renewal process. 
  
• Maintain accurate and up-to-date account records, billing details, and renewal activity logs in the CRM and company portal.
• Track and report on renewal pipeline status, win/loss data, and key account metrics. 
•  Ensure all contract documentation, renewal notices, and communications are logged and accessible. 
• Continuously assess client health indicators to identify accounts at risk of non-renewal or churn.
• Escalate at-risk accounts to the appropriate internal stakeholders with relevant context and recommended actions. 
• Monitor engagement signals and proactively surface retention concerns before they become critical.  

Experience, Skills, Knowledge Requirements 

• 2+ years of experience in account management, renewals, sales operations, or a related client-facing role. 
• Demonstrated ability to manage a high-volume book of business with attention to detail and follow-through. 
• Strong communication and negotiation skills, with the ability to build trust with clients and internal stakeholders alike.
• Experience working with CRM platforms (e.g., Salesforce, HubSpot) and maintaining accurate records. 
  
• Ability to prioritize effectively and manage multiple renewal timelines simultaneously. 

Nice to Have Skills 

• Experience in a SaaS, technology, or subscription-based business environment. 
• Familiarity with contract review processes and working alongside Legal or Finance teams. 
• Exposure to customer health scoring frameworks and churn prevention strategies. 
• Proficiency with reporting tools or dashboards used to track renewal KPIs. 
  

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).