Sales Support Specialist
Job Description
Your Job
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About Us
Kleenex®. Huggies®. Scottex®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
As the Sales Support Specialist for our Consumer business, you will support the Sales team in obtaining and keeping customers by performing administrative and clerical tasks. Your main duties will include responding to customer complaints and questions, making sure orders are processed on time, creating new customer demand, setting up pricing of products, completing files with all invoices of customers, approving dispute cases for invoices and checking and solving issues on invoices of customers.
You will report to the Sales Leader Iberia and will be an individual contributor (no direct reports).
Location: we can offer a hybrid model (on remote / Madrid Office) for candidates already based in Madrid Area.
YOUR KEY ACCOUNTABILITIES:
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Supervise customer commercial agreements application
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Set up pricing and conditions in the system, including creation of temporary price promotions, rebates, tariffs, customer-specific prices, conditions on /off invoice and manage price differences
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Support and coordinate the Sales and Customer service/Credit control teams in the ordering and billing process
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Manage customer invoices, including budget allocation
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Approve dispute cases for customer invoices, after checking with Key Account Managers
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Check and solve issues on invoices of customers, send email to customer if invalid
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Demand to create credit or debit notes to pricing if wrong price was in the system
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Contact Pricing, Credit control and Customer service if they have questions
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Complete invoice sales text
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Creation of files: Key activities and adapt with promo plans
WHAT WE NEED FROM YOU:
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Bachelor's degree in Business Administration, Marketing or related field
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Previous experience in account planning and sales support or similar roles
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills; ability to work independently and in a team environment
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Proficient in Microsoft Office Suite, particularly Excel, SAP
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Fluent in Spanish and English
We Offer
For a complete overview of our benefits, see www.mykcbenefits.com.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
Please submit your CV in English as it will be considered by English speakers.
In the meantime, please check out the careers website.
#LI-Hybrid
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation and immigration visas support for this role.
Primary LocationMadrid Office
Additional Locations
Worker TypeEmployee
Worker Sub-TypeRegular
Time TypeFull time
Top Skills
What We Do
Kimberly-Clark makes the essentials for a better life with well-known brands that matter every day – at home, school, work and on the go.
Throughout our 148 years, we have challenged conventional wisdom to innovate products that better meet the needs of consumers. We have created new categories with top brands like Kleenex®, and redefined categories with Huggies® and U by Kotex®.
While growing our $18+ billion global business, we help build careers through collaborative teams that push boundaries and endless opportunities to work with some of the world’s most recognized brands. Our 43,000 employees are changing the world for the better, too, generously giving back to communities and causes around the globe.
If innovative thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
