Account payable / Account manager

Crawford Hoying is dedicated to creating exceptional communities, delivering outstanding service, and driving long-term value through innovation and operational excellence.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all business leaders, working with them to accelerate company profitability, efficiency, and growth.

As an Accounts Receivable Specialist, you will help protect Crawford Hoying’s financial health while supporting positive customer and partner relationships. In this role, you will manage open accounts receivable, resolve billing and payment issues, research discrepancies, and collaborate with customers and internal Crawford Hoying teams to drive timely payment resolution. This is a strong opportunity for an organized, customer-focused professional who enjoys detailed financial work, problem solving, and making a direct impact on cash flow and operational success.

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is achieved.
• Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
• Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
• Follow Accounts Receivable strategies and complete tasks such as on-account cash applications, escalations, credit reviews, and related work within expected service levels.
• Lead and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
• Perform root cause analysis on customer issues and identify opportunities for process improvement.
• Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
• Summarize and present findings from account reconciliations to customers and internal Crawford Hoying teams.
• Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
• Escalate problems or concerns to the Team Lead when additional support or resolution is required.

• Strong attention to detail and accuracy in data entry, financial recordkeeping, and account documentation.
• Excellent verbal and written communication skills for customer interactions, account follow-up, and internal collaboration.
• Professionalism, customer service orientation, and the ability to balance collection goals with positive customer relationships.
• Ability to manage time effectively, meet deadlines, and follow structured processes consistently.
• Team-oriented mindset with a willingness to learn, adapt, and take direction in a fast-paced receivables environment.
• Strong problem-solving skills for routine billing questions, account discrepancies, and payment resolution follow-up.

• 2+ years of relevant experience in accounts receivable, billing, general accounting support, customer service, or a related business function.
• 1+ year experience using Microsoft Excel, Word, and Outlook.
• 1+ year experience with data entry or processing in financial or enterprise systems such as SAP, Oracle, QuickBooks, or similar platforms.

• Associate degree or coursework in Accounting, Finance, or Business Administration.
• Experience using an ERP system for financial transactions, such as SAP or Oracle.
• Prior experience working in a high-volume billing, collections, or receivables environment.
• Experience in customer service or support roles within a finance-related function.
• Knowledge of basic collections practices or cash application processes.

• Collaborative and inclusive company culture.
• Flexible PTO and paid holiday schedule.
• Competitive benefits package, including company-sponsored wellness programs.
• Retirement plan options with company match.
• Opportunities for professional growth and career development.
• Employee discounts and additional company benefits.