Account Optimization Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

AT A GLANCE:

The Yield Manager works within the Bedbank division of Hotelbeds Group and strategically manages the hotel room-night inventory so it can be sold to the right customer, at the right time, for the right price. The Yield Manager is focused on understanding, anticipating, and influencing supplier behavior in order to maximize the operating margin.

This role reports to the Area Yield Manager.

Each Yield Manager strategically manages the competitiveness and availability of inventory and remotely handles their own portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Product Maintenance

• Maximizing contracts conditions in terms of availability, special offers, competitiveness analysis, stop sales renegotiation.

• Maintain Contracts and update offers

• Guarantee that all product is available for all channels at the correct rate.

• Increase and Promote management of Rates and Availability through Hotelbeds extranet and Channel Managers

• Support any request that comes from Area Yield Manager

• Daily coordination with Contract Manager

Promotions & Analysis

• Following up on Trading evolution vs last year and targets in coordination with Contract Manager.

• Special follow up on key agreements

• Identifying additional Business Opportunities

• Reporting to Regional Yield Manager on actions taken and results

Competitiveness & Positioning

• Analyze weekly reports to ensure all products has competitive pricing

• Positioning: Ensure all top producing products are positioned strategically on our websites

• Regular spot checks/auditing on existing Hotel information to ensure accuracy

Possible Additional Tasks

• Assist with Hotel invoicing discrepancies

• Assist other departments when operational issues are escalated

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Experience in Hotel/Hospitality industry

• Familiarity in contracting and negotiating with hotelier desired

• Focused on results.

• Strong negotiation and planning skills.

• Methodical and precise in their approach to work.

• Able to perform work independently.

• Excellent attention to details.

• Creative thinking

• Negotiation skills for obtaining promotional rates, promotional contracts and the reopening of closed out dates

• Ability to document and quantify day to day accomplishments

• Excellent computer skills (especially Excel).

• Excellent communication skills both verbally and written

• Ability to work flexible hours

EDUCATION and/or EXPERIENCE: High School Diploma and/or GED is required. Minimum Associates Degree and/or at least (2) two to (3) years related experience, or equivalent combination of education and experience.

LANGUAGE SKILLS: Excellent ability to read and comprehend simple instructions, short correspondence, and memos. Excellent ability to write simple correspondence. Excellent ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.