HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We bring together global and local brands across accommodation, transport, activities and payments through a network of over 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients in more than 140 source markets. We are tech‑driven, customer‑centric, and powered by our people — Team HBX Group — who move fast, dream big and make the difference every day. Our unique blend of technology + data + people, combined with our “global approach, local touch” mentality, is what truly sets us apart.
Job Summary
We are seeking a dynamic and commercially driven Account Manager – Chains to manage and optimize the performance of a portfolio of chain hotel partners. This role focuses on strengthening connectivity, enhancing product competitiveness, and driving strategic commercial growth within a key portfolio of approximately 100 hotels.
You will work closely with chain partners, internal commercial teams, and technical stakeholders to improve integration quality, secure stronger commercial conditions, and ensure best‑in‑class availability and rate competitiveness.
This role requires strong negotiation skills, technical understanding of supplier integrations, and the ability to identify opportunities to optimize both performance and connectivity.
Responsibilities
- Build and maintain strong relationships with assigned chain partners to drive improved collaboration and long‑term commercial success.
- Secure and renegotiate commercial conditions to maximize availability, offers, rates, and system‑loaded commercial terms.
- Ensure strong technical performance by auditing integrations, reviewing rate plans, identifying availability gaps, and resolving issues quickly.
- Act as a hard negotiator when needed to protect HBX’s commercial interests and solve problems effectively.
- Monitor dashboards and performance data to identify improvement opportunities and prioritize actions.
- Collaborate closely with Contracting Managers, Connectivity teams, and internal commercial stakeholders to align strategies.
- Drive partners to load offers, improve mapping, correct rate plans, and enhance direct availability.
- Proactively follow up on daily operational or technical issues to ensure seamless performance and high‑quality product delivery.
Essential Skills & Experience
- Experience working with hotel chains and strong knowledge of chain‑level commercial structures.
- Connectivity expertise, especially around supplier integrations, mapping, availability, and rate plans.
- Hard‑nosed negotiation skills with the ability to resolve issues and protect revenue.
- Strong technical aptitude, with the ability to audit integrations and troubleshoot system performance.
- Data‑driven mindset with the ability to interpret dashboards and act decisively.
- Strong relationship‑management and communication skills.
- Highly organized, detail‑oriented, and comfortable working in a fast‑paced environment.
- Fluency in English; French is an advantage.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive — regardless of background, identity, or perspective.
We celebrate diversity and equal opportunities, and we welcome applications from all candidates who want to be part of a team where differences truly make the difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Top Skills
What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
