Are you a detail oriented professional who thrives in a systems driven environment? We are looking for a dedicated Account Operations Specialist to join our team and provide critical support to our sales operations during our evening shift (11:00 AM to 8:00 PM MX time).
In this role, your precision and work ethic are the engines that keep our sales process seamless. If you have a background in digital platforms, high-volume customer support, or data management, we want to hear from you.
Responsibilities
You will serve as the operational expert, ensuring everything from customer configuration to incident resolution is handled with impeccable accuracy.
- Core Operational Support: Manage and prioritize incoming support queues, responding promptly to chat, email, and operational queries from both customers and agents.
- System & Ticket Management: Create, update, and track incident tickets using systems such as Azure ADO, Halo, and Smartsheets.
- Account Configuration: Support the enrollment process for new customers by assisting with configuration, mapping, and data loading (via FTP or other processes).
- Data Quality & Auditing: Develop precise import files for promotions, perform rigorous data audits, and manage the activation/deactivation of products and certifications.
- Platform & Sales Support: Provide rapid-response assistance to the sales floor regarding system errors and platform issues to ensure zero downtime.
- Collaboration: Work closely with management to ensure all products are configured and functioning according to the specific needs of the sales team.
Requirements
We are seeking a candidate with a strong professional background and the discipline to manage a specialized schedule.
- Experience: A minimum of 2 years of professional experience in a call center, technical support, or a high-volume corporate environment.
- Technical Proficiency: Strong experience with CRM systems, digital marketing platforms, and G Suite/Microsoft Office.
- Excel Skills: Intermediate to Advanced proficiency in Microsoft Excel is required for data auditing and file creation.
- Ticketing Systems: 1+ year of experience with formal ticketing or request management systems (e.g., Zendesk, JIRA, or similar).
- Communication: Excellent written and verbal communication skills; ability to provide clear feedback and documentation.
- Work Ethic & Reliability: Impeccable attention to detail and a proven ability to stay focused and productive during the designated evening shift.
- Availability: Must be able to consistently work the 11:00 AM – 8:00 PM MX shift.
What We Offer
- Competitive Benefits: Above-the-law benefits including Savings Fund, Major Medical Insurance, and Food Allowance.
- Collaborative Culture: Join a global team where your individual precision has a direct, visible impact on company results.
- Growth Opportunities: Work within a "customer-first" culture that encourages you to stay curious and own your impact.
About arrivia
Welcome to arrivia. We specialize in making brands better through the power of travel. With over 55 years of combined experience, we are a powerhouse in the travel industry, combining the strengths of ICE, SOR Technology, and WMPH Vacations. We embrace diversity and a passion for travel across our global staff, staying committed to our core values: Stay Curious, Keep it Real, Own it, and Win Together.
Skills Required
- Minimum of 2 years of professional experience in a call center, technical support, or a high-volume corporate environment
- Strong experience with CRM systems, digital marketing platforms, and G Suite/Microsoft Office
- Intermediate to Advanced proficiency in Microsoft Excel
- 1+ year of experience with formal ticketing or request management systems
- Excellent written and verbal communication skills
- Impeccable attention to detail and reliability during the evening shift
- Availability to consistently work the 11:00 AM - 8:00 PM MX shift
arrivia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about arrivia and has not been reviewed or approved by arrivia.
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Strong & Reliable Incentives — Commission-based earnings in sales are described as having strong upside when performance is high, with bonuses and full payouts cited as meaningful contributors to total pay.
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Wellbeing & Lifestyle Benefits — Travel discounts and awards are positioned as a standout perk, supplemented by lifestyle add-ons like wellness programs, lifestyle spending, and office perks that add non-cash value.
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Parental & Family Support — Family-building and parental benefits are described as more modern than baseline offerings, including paid parental leave and adoption/surrogacy and fertility support.
arrivia Insights
What We Do
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff. We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
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