Account Operations Specialist I (Manheim)

Posted 14 Days Ago
Be an Early Applicant
Fontana, CA, USA
In-Office
24-36 Hourly
Junior
Automotive • Information Technology • Logistics • Software
The Role
Act as account liaison for auction clients, coordinate SLA execution, ensure vehicles are prepared for sale, monitor reconditioning, conduct condition report and imaging audits, educate clients on products, and provide customer service while coordinating with auction teams.
Summary Generated by Built In

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Account Operations Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors / clients. Engages with clients to understand requirements, upsell CAI products and services, and ensure the work agreed upon is completed to client expectations. Offer solutions and ensure the sales proceed in a manner that is mutually beneficial, for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement.

Responsibilities

  • Provide exceptional customer service skills to ensure client satisfaction

  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready and parked on-spot on-time for sale.

  • Performs basic client services duties such as monitoring vehicle reconditioning processes, supporting client team, and communicating with stakeholders to ensure smooth auction operations.

  • Educates on company products and services

  • With assistance from more senior peers and multiple auction departments, reviews sales lineup vehicles, recommending and coordinating reconditioning services, and conducting condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.

  • Develops a foundational understanding of auction services concepts and methodologies including but not limited to condition report data and the vehicle inspection process.

  • Basic knowledge of computers software including Microsoft Office applications including Outlook, Excel, and other internal business technology platforms

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.

  • Perform any other duties assigned

Qualifications

  • High School Diploma/GED and up to 2 years’ experience in a related field with minimum of 1 year in automotive industry or related field

  • Prior experience vehicle reconditioning and or general auto body knowledge is a plus

  • Team-based interpersonal skills

  • Excellent verbal and written skills

  • Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

  • Valid Driver’s License and safe driving record is required

  • Ability to operate vehicles with standard and automatic transmission is preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

Skills Required

  • High School Diploma or GED
  • 1+ years automotive industry or related field experience (up to 2 years)
  • Basic knowledge of Microsoft Office applications including Outlook and Excel and internal business technology platforms
  • Excellent verbal and written communication skills
  • Team-based interpersonal skills
  • Physical ability and mental acuity to perform job duties within required timeframes
  • Valid Driver's License and safe driving record
  • Prior experience with vehicle reconditioning or general auto body knowledge
  • Ability to operate vehicles with standard and automatic transmission
  • Clear pre-employment drug test
  • Authorized to work in the United States without sponsorship (no OPT/CPT/STEM/visa sponsorship)

Cox Automotive Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cox Automotive Inc. and has not been reviewed or approved by Cox Automotive Inc..

  • Healthcare Strength Health coverage is described as robust, encompassing medical, dental, vision, and mental‑health resources. Wellness and wellbeing programs further enhance the value of the package.
  • Retirement Support Retirement offerings feature a competitive employer match and well‑supported plan structure that stand out within total rewards. These elements are viewed as adding meaningful long‑term value.
  • Parental & Family Support Paid parental leave and family‑building resources, including adoption and fertility support, are emphasized. Childcare and caregiving supports reinforce a family‑friendly package.

Cox Automotive Inc. Insights

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The Company
HQ: Atlanta, GA
Year Founded: 1898

What We Do

Cox Automotive is a global automotive services and technology provider that offers a comprehensive suite of solutions for car shoppers, auto manufacturers, dealers, lenders, and fleets.

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