POSITION SUMMARY
This position is responsible for the management and execution of Columbia Sportswear Company’s North American order book. This also includes working across several cross functional departments including up to 15 Sales Representatives, Finance, Logistics, Distribution, Planning and Master Data.
Provide exceptional account management execution for assigned channel or region that supports Columbia Sportswear’s supply chain strategies and revenue goals. Leverage cross functional relationships to ensure completion of key order management activities, issue identification and resolution, and customer engagement initiatives.
HOW YOU'LL MAKE A DIFFERANCE
Manage life of an order process including order deadline, in season order updates, on time shipping and follow up.
Ensure customers’ orders are delivered in full on time, in alignment with Columbia Sportswear’s go to market strategies and corporate forecast.
Collaborate with sales reps/sales management to ensure consistent contract review and documentation/approval of date changes and cancellations
Work to ensure that supply chain initiatives (i.e. direct ship) are being fully and successfully leveraged. Recommend and implement additional opportunities for expansion of these initiatives.
Identify and initiate strategic cross functional relationships to drive account execution. Utilize internal/external resources to fully understand the complexities of retail partners.
Compile and analyze key metrics to drive customer-based solutions and decision making.
Expert in customer’s requirements, behaviors, and expectations.
Drive improvement in order management processes/practices across the Supply Chain.
Review, investigate and validate customer chargebacks negotiating reversals where applicable.
YOU HAVE
College degree in related field preferred
Critical thinking skills
Skilled with analytical tools – (including Microsoft Office Suite. Power BI, Tableau, etc.) is strongly preferred
Strong problem solving/decision making skills
Demonstrate good written and verbal communication skills
Experience communicating results to a diverse set of audiences – both internally and externally
Must be dedicated, with a high degree of integrity
Demonstrates future vision and continual improvement of processes and people
Ability to perform in high pressure situations
Able to manage through ambiguity
Reasoning Ability: Must exhibit sufficient problem-solving skills to address issues that may arise concerning operational and staffing issues.
SAP experience preferred
#Hybrid
#LI-LC1
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we’re proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [email protected] with the Subject: Applicant Assistance Requested.Skills Required
- Hybrid role based out of headquarters near Portland, Oregon; onsite expectation four days per week
- Manage order lifecycle and ensure on-time, in-full deliveries
- Critical thinking skills
- Skilled with analytical tools (Microsoft Office Suite, Power BI, Tableau, etc.)
- Strong problem solving and decision making skills
- Good written and verbal communication skills
- Experience communicating results to diverse internal and external audiences
- High degree of integrity and dedication
- Demonstrated focus on continual process and people improvement
- Ability to perform in high pressure situations and manage through ambiguity
- Reasoning and problem-solving ability for operational and staffing issues
- SAP experience
- College degree in a related field
Columbia Sportswear Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Columbia Sportswear Company and has not been reviewed or approved by Columbia Sportswear Company.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental-health support. The overall package is often framed as a strong pillar of the total rewards offering.
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Retirement Support — Retirement benefits are positioned as a meaningful component of the package, including a 401(k) with company matching and references to profit-sharing or related retirement programs. This retirement support is repeatedly presented as a core benefit that adds stability to total compensation.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented perks stand out, including a strong product discount, fitness/wellness support, commuter benefits, and paid volunteer time. These perks are frequently treated as material offsets to base-pay perceptions in certain roles.
Columbia Sportswear Company Insights
What We Do
Based in Portland, Oregon, Columbia Sportswear Company (NASDAQ: COLM) is a global outdoor brand that crafts active lifestyle gear fortified with industry-leading technologies and tested in our backyard. Our apparel, footwear, and accessories reflect our Pacific Northwest heritage and indomitable spirit.
