Account Operations Executive

Job Description

THE AGENCY

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in film, television, music, theatre, sports, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand marketing and licensing, executive search, games, and philanthropy, among other areas. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. CAA, founded in 1975, is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. For more information, please visit www.caa.com.

OVERVIEW

CAA Brand Management is a premier brand development and management business, helping clients define and execute their strategic growth initiatives across a broad spectrum of consumer products. With more than three decades of operating experience in consumer product partnerships and licensing and offices spanning 17 countries worldwide, CAA Brand Management builds innovative, revenue-generating, brand extension programs for many of the world’s most iconic brands. CAA Brand Management is a division of Creative Artists Agency (CAA), a leading

entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, licensing, and philanthropy. For more information, please visit: www.caabrandmanagement.com.

CAA Brand Management is currently seeking an experienced Account Operations Executive to work on a globally renowned gaming brand. The Account Operations Executive will play a key role in supporting the day-to-day management of the global client’s consumer products programme. This role ensures smooth coordination between internal CAA teams, the client, licensees, and retail partners.

The ideal candidate is highly organised, proactive, detail-focused, and able to manage multiple workstreams in a fast-moving entertainment licensing environment. Strong communication and administrative excellence are essential.

RESPONSIBLITIES TO INCLUDE

Account & Team Coordination

• Own and circulate call agendas; capture and distribute actionable notes.

• Maintain and update internal trackers, including:

• Licensee, deal, and retail trackers

• Key wins summary (monthly)

• Target lists for business development teams

• Manage the team calendar, coordinate internal and client meetings, and support cross-regional collaboration.

Licensee Management & Programme Administration

• Handle operational processes including:

• MyMediabox platform management and contract entry

• Forecast tracking and consolidation

• Line list management

• Manufacturing Agreement processing

• NDA and Customs Letter processing

• Contractual process follow-up and status reporting

• Support ongoing licensee engagement and coordination across all categories.

• Manage and update licensee information in Excel and visual formats (e.g., charts, overviews).

• Business Development & Retail Support

• Assist in the creation and updating of brand and client materials such as pitch decks, one-sheets, newsletters, and presentations.

• Coordinate award nomination submissions and support promotional opportun ties.

• Support tradeshow planning, organisation, and follow-up deliverables.

• Manage post-activation reporting with retail partners, ensuring timely delivery of KPIs, imagery, and performance summaries.

Client Liaison & Creative Process Support

• Organise monthly creative calls with the client, including agenda preparation, tracker management, and status reporting.

• Coordinate announcements relating to trend pack releases and new style guide updates.

• Upload new style guides, assets, and documentation to CAA SharePoint and ensure internal teams and

• licensees have correct access.

• Support creative approvals and asset management across licensees and categories.

QUALIFICATION/ REQUIREMENTS

• A collaborative mindset and ability to work effectively in a global, matrixed environment.

• A positive, solutions-focused approach with strong ownership of tasks.

• Curiosity and willingness to learn the complexities of brand management and licensing.

• Reliability, discretion, and a commitment to supporting the team and client at a high standard.

• Strong organisational and project-management skills with an ability to prioritise multiple deadlines.

• Excellent written and verbal communication; confident liaising with clients and partners.

• High proficiency in Excel, PowerPoint, and collaborative platforms (SharePoint, Teams, or equivalents).

• Detail-driven, proactive, and comfortable with administrative and process-heavy tasks.

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.