The Role
Coordinate and resolve operational and tactical issues for assigned ecommerce clients; manage client expansions into new markets; coordinate across logistics, support, live operations, driver support, technology, and ground ops; participate in client meetings and reviews; collect client feedback and act as internal advocate; drive process improvements and productivity using AI tools to ensure high client satisfaction.
Summary Generated by Built In
About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
About The Role
The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. As an Account Operations Coordinator on the Commercial Team, you will use your strong organizational skills to execute upon agreed client strategies, manage client network expansions, and solve operational and tactical issues that arise for our largest accounts. You will work in tandem with the CSM (Client Success Manager) on each of your accounts who will be leading client relationship and growth strategy.
The main goal of this role is to ensure that the client receives an excellent level of service. This requires a high degree of cross-functional partnership, strategic thinking, problem solving, and an understanding of delivery operations. It also relies on the AOM’s strong communicational skills and ability to prioritize deliverables based on what is best for our clients and for Veho. A successful AOM will thrive on solving problems quickly, ensuring a high level of client satisfaction, acting as an internal advocate for our most important clients, and building excellent relationships. A keen focus on leveraging AI tools and maximizing productivity will be essential to success in this role.
Responsibilities Include
- Own the resolution of operational and tactical issues for set of clients from start to finish
- Coordinate solutions across multiple functions including logistics, client support, live operations, driver support, technology, and ground ops
- Manage client expansions (new volume for existing clients in new markets/regions)
- Participate in regular client conversations with the Client Success Manager (including but not limited to: weekly calls, monthly reviews, QBRs, annual reviews)
- <=5% travel (not expected to travel to all client meetings but some travel may be required)
- Support the development of strong relationships with client operations organizations
- Elicit client feedback to act as internal advocate for our clients
- A focus on process improvement, maximizing productivity through the use of AI.
What You Bring
- BA/BS degree or similar college level education
- 4+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics
- High degree of emotional intelligence reflected in high quality verbal and written communications.
- Strong ownership bias. You are excited by and energized by solving problems for clients.
- Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
- Proven success solving operational challenges with a creative, data informed approach
- Operational knowledge of last mile parcel delivery or logistics experience, bonus for marketplace business model experience
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
All California applicants please reference our California Applicant Privacy Notice located here.
Skills Required
- BA/BS degree or similar college level education
- 4+ years of relevant professional working experience (start-up/Digital/Technology, operations, customer success, or logistics)
- High degree of emotional intelligence with strong verbal and written communication skills
- Strong ownership bias and demonstrated excitement for solving client problems
- Ability to thrive in a fast-paced environment and collaborate cross-functionally to meet goals
- Proven success solving operational challenges with a creative, data-informed approach
- Operational knowledge of last mile parcel delivery or logistics experience (bonus for marketplace business model experience)
- Focus on process improvement and maximizing productivity through the use of AI tools
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The Company
What We Do
Built for the age of e-commerce, Veho is an end-to-end delivery service that puts customer experience in the center. Our network of professional and qualified flexible drivers, powered by our proprietary technology, allows any brand to delight customers like never before. We help our customers cut their shipping costs, gain full visibility into all of their shipments, and build customer loyalty with an incredible shipping experience. Welcome to package delivery, reinvented.
