The Role
Coordinates client account management and freight-forwarding operations, including RFQs, business reviews, CRM updates, KPI reporting, service implementation, shipment issue resolution, dashboards, billing accuracy, collections, and discrepancy reconciliation. The role supports client relationships while coordinating across carriers, origin/destination teams, and global offices to improve service execution and operational performance.
Summary Generated by Built In
Account Management
- Coordinate RFQ/tender processes and execute elements of the regional business plan.
- Build and deepen client relationships; map decision-making structures to align internal resources.
- Prepare agendas, materials, and follow-up for quarterly business reviews and executive meetings.
- Update Vision CRM with meeting notes, action items, feedback, and performance summaries.
- Monitor account KPIs and yields; draft and deliver concise account development reports.
Operations Management
- Support implementation of new services with origin/destination teams; escalate execution gaps.
- Serve as liaison between clients, carriers, and global offices to resolve shipment issues.
- Maintain performance dashboards; track critical milestones and immediately flag exceptions.
- Monitor billing accuracy, assist with collections on past-due invoices, and reconcile discrepancies.
SKILLS & ABILITIES
- Exceptional communication skills, with the ability to build rapport and trust across diverse cultures and time zones.
- Strong analytical mindset; comfortable developing dashboards and interpreting operational data.
- Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.
- Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.
- Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.
- Continuous improvement focus; always seeking ways to enhance processes, technology adoption, and team performance.
EDUCATION & DIRECT WORK EXPERIENCE
- Bachelor’s degree in Supply Chain, Business Administration, Logistics, or related field.
- 3+ years of experience in logistics operations, client success, or account management, preferably in a freight-forwarding environment.
- Familiarity with shipment tracking systems, carrier management, and international trade documentation.
- Proficiency in data reporting tools (Excel, BI platforms) and CRM software.
Skills Required
- Bachelor's degree in Supply Chain, Business Administration, Logistics, or a related field
- 3+ years of experience in logistics operations, client success, or account management
- Experience in a freight-forwarding environment
- Familiarity with shipment tracking systems
- Familiarity with carrier management
- Familiarity with international trade documentation
- Proficiency in data reporting tools, including Excel and BI platforms
- Proficiency in CRM software
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The Company
What We Do
Crane Worldwide Logistics provides top-class logistics solutions. Whether you're looking for Supply Chain Management, Freight Forwarding, Air Freight, Ocean Freight (FCL & LCL), Rail Freight, Trucking, Shipping, Warehousing, or Customs Brokerage, we are your nearby 3PL provider. Get a freight quote today.
