Account Operations Coordinator

Account Operations Coordinator

Onsite at our facility/ office in Somerset, NJ

About the Role

The Account Operations Coordinator is the execution layer of Drift's wholesale operations team. You'll be responsible for the day-to-day processes that keep our retail accounts running smoothly — entering transfer orders, coordinating with logistics, and making sure our production team always has what they need. You'll work closely with the Account Operations Manager and serve as a critical link between operations, logistics, and production.

This is a detail-driven, process-oriented role well suited for someone who takes pride in accuracy, communicates clearly across teams, and stays ahead of issues before they become problems.

What You'll Do

• Enter and manage transfer orders accurately and on time across wholesale accounts
• Coordinate with the logistics team to ensure they have the documentation, labels, and information needed to fulfill shipments on schedule
• Communicate production requirements and timelines to the production team based on open orders and demand signals
• Support item setup processes for new SKUs across retail platforms
• Flag order discrepancies, delays, or compliance issues to the Account Operations Manager
• Assist with data pulls and organization to support monthly KPI reporting
• Maintain accurate records of orders, shipments, and account correspondence for audit and reference
• Execute day-to-day workflows using the tools and processes maintained by the Account Operations Manager

What We're Looking For

• 1–2 years of experience in operations, supply chain, logistics, or a related field — internship experience considered
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proficiency in Microsoft Excel or Google Sheets
• Clear, proactive communicator — comfortable relaying information across teams and flagging issues early
• Familiarity with retail vendor portals (e.g., Retail Link) is a plus but not required
• Exposure to ERP systems is a plus
• Eager to learn retail and wholesale operations in a fast-paced, growing brand environment

Details

• Full-time, in-office
• Reports to the Account Operations Manager

What You’ll Love About Us:

• Competitive base compensation
• Bonus program
• Referral bonus
• Paid Time Off and Wellness Time Off 
• Paid Parental Leave
• 401k with Company Match through Fidelity
• Medical, Dental, and Vision Benefits
• Company provided Lifeinsurance, Short-term & Long-term Disability 
• Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts
• Annual Education Stipend
• Complimentary Scentbird Membership
• Discounts on Owned Brands
• Monthly virtual team building/ educational activities
• A fun, creative and energetic work environment

About Scentbird

Scentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.

About the Brands:

• Scentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment
• Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn’t have to choose between being luxe and refined, or clean and vegan—now, you don’t have to.
• Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.
• Goodhabit: Enriched with a blend of essential oils, Goodhabit’s clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you’re building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.
• Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.
• Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won’t settle for ordinary, and we want to deliver a best in class experience.

Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we’re excited to meet you.