Account Operation Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

Relocation options available!How Will You Make an Impact?

As an Account Operations Manager at our Memphis, TN facility, you will lead cross-functional teams to drive continuous improvement in operational metrics, maximize profitability, and exceed customer expectations. You’ll serve as a key liaison between the Business Unit and Operations, ensuring strategic alignment, efficient execution, and exceptional support for customers, team members, and shareholders.

Location:

This role is based on-site at our Memphis, TN facility.

What Will You Do?

Leadership & Management Responsibilities

Recruitment & Retention

• Identify staffing needs for the Workcell and communicate requirements to Functional Managers.
• Monitor team member turnover and implement improvements to enhance retention.

Employee & Team Development

• Identify individual and team strengths and development needs.
• Coach and mentor Workcell team members to deliver excellence to internal and external customers.

Performance Management

• Establish measurable goals and objectives for individuals and teams.
• Provide feedback to Functional Managers on team member contributions.
• Encourage pride and recognition within the Workcell.
• Drive continuous improvement in operational metrics and customer satisfaction.
• Coordinate large teams and maintain focus during critical situations.
• Ensure fair and consistent recognition and rewards.

Communication

• Facilitate open communication within the Workcell.
• Organize verbal and written communication using appropriate business style.
• Encourage input and adapt communication style to team needs.
• Act as a communication link between the Business Unit and Operations.

Functional Management Responsibilities

Business Strategy & Direction

• Understand campus strategic directions and align customer/workcell strategy accordingly.
• Provide regular updates to leadership on strategy execution.
• Communicate resource requirements to Functional Managers.

Cost Management

• Develop monthly business unit forecasts with the Business Unit Manager.
• Identify cost reduction opportunities through process improvement.
• Monitor department costs and trends to improve value.
• Provide cost feedback to leadership.

Forecast Development & Accuracy

• Prepare timely forecasts and analyze trends.
• Complete variance analysis and communicate results to leadership and the Workcell team.

Technical Management Responsibilities

• Train Workcell teams on metric-based management and monitor performance.
• Drive continuous improvement through trend analysis and metrics.
• Ensure procedures and work instructions are efficient and non-redundant.
• Identify and implement new practices and process improvements.
• Demonstrate commitment to customer service and problem resolution.
• Lead by example and promote knowledge sharing across teams and facilities.
• Handle sensitive and confidential information appropriately.
• Review and influence business plans and process changes for win/win outcomes.
• Ensure compliance with safety, health, and security policies.

Management & Supervisory Responsibilities

This role reports to the Business Unit Manager and may include oversight of cross-functional teams within the Workcell. The Account Operations Manager is responsible for strategic execution, team development, and operational alignment.

How Will You Get Here?

• Bachelor’s degree preferred.
• Minimum of 5 years of experience, including at least 1 year in a supervisory role.
• Or an equivalent combination of education and experience.

Knowledge, Skills, Abilities

• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Strong communication skills for presenting to leadership and external stakeholders.
• Advanced PC skills, including proficiency in Jabil’s software packages.
• Strong mathematical skills including algebra, geometry, and statistical analysis.
• Ability to solve practical problems and interpret various instructions.
• Ability to work under pressure with changing priorities and deadlines.
• Physical ability to sit, stand, walk, and occasionally lift up to 15 lbs.
• Comfortable working in both office and manufacturing environments.

Benefits

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Base Pay Increase 
• Community Volunteer Opportunities

 

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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