About Port:
At Port.io, we are building an open and flexible Agentic SDLC Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.
We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability. As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.
About your day-to-day:
We’re hiring an Account Manager to own and grow a book of Enterprise and Mid-Market customers at Port. In this role, you will be responsible for renewals, expansion ARR, and net revenue retention (NRR), partnering closely with Sales, Customer Success, and Product to maximize customer value and revenue growth.
This is a role for someone who thrives in post-sale commercial ownership, enjoys managing complex customer relationships, and knows how to translate product adoption into renewals, upsells, and cross-sells. You will act as a strategic partner to your customers while driving measurable revenue impact for the business.
- Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR).
- Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations.
- Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs.
- Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews.
- Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies.
- Translate product usage and outcomes into clear business value tied to commercial outcomes.
- Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience.
- Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.
- 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments.
- Spanish Fluency is a must. Additional fluency in Portuguese is a major plus.
- Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR.
- Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements.
- Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline.
- Strong executive presence with the ability to influence economic buyers and senior stakeholders.
- Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus.
- Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.
Skills Required
- 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments
- Spanish fluency
- Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR
- Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements
- Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline
- Strong executive presence with the ability to influence economic buyers and senior stakeholders
- Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products
- Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale
- Fluency in Portuguese
Port.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Port.io and has not been reviewed or approved by Port.io.
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Healthcare Strength — U.S. postings highlight baseline medical, dental, and vision coverage, indicating conventional health benefits are available. Public signals portray these as standard inclusions for at least some roles and locations.
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Retirement Support — U.S. role listings explicitly include a 401(k), signaling foundational retirement support. Specifics such as match and vesting are not publicly detailed, so generosity cannot be verified.
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Strong & Reliable Incentives — Sales and go‑to‑market roles are associated with healthy on‑target earnings ranges, indicating performance‑based pay is meaningfully used. Available ranges suggest incentives can be competitive for certain functions.
Port.io Insights
What We Do
The developer experience, developer productivity and driving software quality are on top of every engineering leader’s mind. At Port, we help engineering organizations excel through the use of our open internal developer portal, owned by platform engineering teams and built for developers. Port consolidates everything developers need to know and execute to deliver software autonomously and to comply with organizational standards. Managers use Port to understand engineering metrics and improve them. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
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