At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
About the role
The Account Manager owns a portfolio of up to 150 accounts and is fully responsible for retention, revenue growth, and quota attainment. This is a relationship-first role — you'll be the face of the company for your clients, earning their trust while consistently identifying and closing expansion opportunities. You'll manage the full lifecycle: from onboarding handoffs and renewal negotiations to multi-stakeholder business reviews that position clients for long-term success. You carry a defined quota inclusive of upsell and expansion targets, and you thrive in an environment where sales acumen and customer empathy are equally valued. This role collaborates cross-functionally with Support, Training, Marketing, Services, and Product to ensure clients are fully adopted, engaged, and growing.
What you'll do
- Own a portfolio of accounts, driving retention, expansion, and quota attainment — including defined upsell and cross-sell targets
- Identify and close growth opportunities within the existing client base through discovery, consultative selling, and solution positioning
- Manage the full renewal cycle end-to-end: forecasting, negotiation, and timely close
- Serve as the primary point of contact for assigned accounts, building trust across multiple levels of the client organization
- Conduct regular account reviews to assess client health, satisfaction, and growth potential
- Develop and execute account plans that align client objectives with expansion opportunities
- Deliver Business Reviews that demonstrate measurable value and advance growth conversations
- Maintain accurate pipeline, opportunity, and account data in CRM; provide reliable forecast updates to leadership
- Partner with Customer Solutions to ensure clients are fully adopted and realizing value from the platform
- Collaborate with Marketing and Sales on campaigns and initiatives targeting the existing client base
What we're looking for
- 3–5 years of experience in Account Management, sales, or a client-facing revenue role — with a track record of meeting or exceeding quota
- Demonstrated ability to manage a large account portfolio (100+ accounts) while maintaining high engagement and client satisfaction
- Strong commercial acumen: you can identify, develop, and close revenue opportunities without losing sight of client needs
- Excellent interpersonal skills — you build genuine relationships, earn trust quickly, and communicate with clarity and warmth
- Consultative selling approach: comfortable asking discovery questions, understanding business objectives, and positioning solutions that deliver real value
- Confident in negotiation and skilled at navigating renewal and expansion conversations at multiple levels of an organization
- Strong organizational and time-management skills; able to prioritize effectively across a large, varied portfolio
- Proficient in CRM platforms (Salesforce preferred) and comfortable with reporting and pipeline management
- Self-motivated, resilient, and energized by hitting targets
Education
- Bachelor's degree or equivalent professional experience preferred.
We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remotely, anywhere in the US, preferably in the EST/CST time zone. Anticipated Pay Range: $80,000 Annually USD
Total compensation includes US employee benefits and eligibility for the variable compensation plan.
- Health, Dental & Vision Insurance *
- 401 (k) + Employer Match *
- Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
- STD, LTD & Group Life Insurance
- Paid Parental Leave
- Pet Insurance
- FSA & HSA Options
- Employee Assistance Program
Perks we offer:
- Remote Work
- Career Advancement & Professional Development Opportunities
- Employee Recognition
- LinkedIn Learning Platform
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Skills Required
- 3-5 years of experience in Account Management, sales, or client-facing revenue role with proven quota attainment
- Track record of meeting or exceeding quota
- Experience managing large account portfolios (100+ accounts) while maintaining high engagement
- Ability to identify, develop, and close upsell and cross-sell opportunities
- Manage full renewal cycle: forecasting, negotiation, and timely close
- Consultative selling approach and strong commercial acumen
- Excellent interpersonal, communication, and relationship-building skills across organizational levels
- Confident negotiation skills and experience navigating multi-stakeholder renewal/expansion conversations
- Strong organizational and time-management skills to prioritize across a large portfolio
- Proficient in CRM platforms (Salesforce preferred) and comfortable with reporting and pipeline management
- Experience delivering business reviews, developing account plans, and assessing client health
- Self-motivated, resilient, and target-driven
- Bachelor's degree or equivalent professional experience
What We Do
Mitratech, a proven global technology partner for corporate legal departments, risk & compliance teams, and HR professionals seeking to raise productivity, control expenses, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise. We partner with our clients to design, develop, deliver and support the best legal, risk management, and HR software solutions around, so their departments can become hubs of efficiency, innovation, and excellence for the entire organization. Mitratech is a proven global technology partner for corporate legal departments, risk & compliance teams, and HR professionals seeking to raise productivity, control expenses, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise. We partner with our clients to design, develop, deliver and support the best legal, risk management, and HR software solutions around, so their departments can become hubs of efficiency, innovation, and excellence for the entire organization.
Why Work With Us
Our team is what makes Mitratech great! A key to our culture is our commitment to growth. We hire people who are passionate about learning and expanding their skill sets. By supporting & encouraging professional growth and development, our team members get ample opportunities to learn, grow, and advance their careers while they’re here.
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