Account Manager

Department: Social & Advertising

Location: London

Contract type: 12-Month FTC

Full Time/Part time: Full Time

Reporting into: Client Partner 

The Role:

An Account Manager is a vital part of the team, confidently managing projects from start to finish and ensuring the smooth delivery of exceptional work. You’ll act as the bridge between clients and internal teams; you’ll build strong relationships and keep everything on track. With a deeper understanding of the creative process and how it connects to client strategy, you’ll take ownership of your projects, ensuring they meet both creative and commercial objectives. 

You’ll need to be proactive, adaptable, and solutions-focused, with the ability to juggle multiple priorities while maintaining high standards. 

You’ll be the person who keeps the team moving forward, being the agency connector and delivering work that makes a real impact.

Key Responsibilities: 

• Be the client’s trusted partner – Build and maintain productive relationships with junior and mid-level clients, acting as their go-to person for updates, problem-solving, and advice.
• Be the creative advocate – Ensure the work aligns with client strategy and objectives, while also pushing for creative excellence. Facilitate collaboration between creatives, strategists, and producers to bring campaigns to life.
• Be commercially savvy – Manage project budgets, ensuring financial targets are met. Work closely with the finance team to track spending and flag any potential issues.
• Be the project leader – In collaboration with your Project Director, take ownership of developing small to medium scopes and fees, agree overall timings and allocation of resource.
• Be adaptable – Tailor processes to suit the needs of each project, ensuring high-quality delivery even in the face of changing priorities.
• Be operationally strong– Set up projects across all key platforms (Wrike & Workday), organise project kick off meetings and align key internal stakeholders.
• Be analytical – Assess project performance, identify areas for improvement, and proactively seek feedback to refine your approach.
• Be the problem-solver – Tackle challenges head-on, finding innovative solutions to ensure projects stay on track and deliver results.
• Be the challenger – Question and challenge strategies to ensure they go deep enough and aligned with the client’s goals. Push creatives to go beyond “good enough,” ensuring the work is bold, impactful, and aligned with client objectives.

Key Skills: 

• A meticulous eye for detail and a proactive, problem-solving mindset
• Strong organisational skills and the ability to juggle multiple projects
• A collaborative approach – working with creatives, strategists, producers, and clients to bring campaigns to life
• A client-first mindset, always advocating for what the client needs and ensuring their objectives are met
• Excellent communication skills to build strong relationships with clients and internal teams.
• A balance of creative and commercial thinking, ensuring work is both impactful and aligned with client objectives.
• A natural curiosity to seek feedback, refine processes, and improve outcomes.
• A passion for delivering exceptional work that solves client challenges and drives results.
• Stay adaptable and open-minded, keeping up with industry trends to ensure our approach remains relevant and current.
• Ability to develop, design and build effective presentations for client work/ presentations and pitches.

How we help you Thrive:    

•  25 days annual leave + 1 Volunteer Day 
• Bupa Healthcare
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• A 1.5:1 Matching Pension Structure
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year 
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance