Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
As a Scaled Account Manager at Front, you will own the commercial health of a high-volume book of business. This is a highly strategic, operational role where you will drive renewals, uncover expansion opportunities, and protect revenue through scalable, data-driven motions.
You won’t be doing this alone—you will be paired with a dedicated Customer Success Manager (CSM). While the CSM focuses on driving product adoption and value realization, you will own the commercial relationship, blending commercial acumen with operational excellence to deliver consistent outcomes at scale.
What will you be doing?
Own the Commercial Lifecycle: Manage renewals and expansion outcomes for a large portfolio of customers, using structured, scalable touchpoints (1:many and 1:few).
Drive Net Revenue Retention (NRR): Identify upsell and cross-sell opportunities, run light discovery, negotiate contracts, and close commercial deals.
Position and Sell Services Packages: Position Professional Services and premium support packages—either attached to renewal/expansion deals or as standalone offerings—to accelerate customer value and time-to-market.
Partner with Customer Success: Collaborate closely with your mapped CSM to leverage usage data and health signals, turning high adoption into expansion opportunities and mitigating churn risks early.
Maintain Operational Excellence: Keep pristine CRM hygiene—managing pipeline, accurate renewal forecasting, opportunity tracking, and customer segmentation.
Cross-Functional Collaboration: Partner with Sales, Support, Product, and Marketing to route technical issues, advocate for product feedback, and continuously optimize our scaled playbooks.
What skills and experience do you need?
Experience: 2–4 years in Account Management, Inside Sales, or a commercial Customer Success role managing a high-volume book of business.
Commercial Acumen: A proven track record of owning revenue outcomes (closing renewals and driving upsell/cross-sell) in a quota-carrying or metrics-driven environment. Experience positioning attached services or add-on packages is a major plus.
Strategic Collaboration: Experience partnering with CSMs or technical account teams to successfully navigate account health and commercial growth.
Operational Rigor: You love efficiency, systems, templates, and repeatable workflows. You know how to maximize your impact across hundreds of accounts.
Data-Driven Mindset: Ability to interpret product usage data and health signals to prioritize outreach and take proactive action.
SaaS Savvy: Experience working in SaaS is required (bonus points if you have experience with CX, support, or customer communications products).
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- 2-4 years in Account Management, Inside Sales, or commercial Customer Success managing a high-volume book
- Proven track record closing renewals and driving upsell/cross-sell in a quota or metrics-driven environment
- Experience positioning attached services or add-on packages
- Experience partnering with CSMs or technical account teams to manage account health and growth
- Operational rigor with strong CRM hygiene, pipeline management, and repeatable workflows
- Ability to interpret product usage data and health signals to prioritize outreach
- Experience working in SaaS
- Experience with CX, support, or customer communications products
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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