The Role
Manage re-engagement of dormant B2B customers through high-volume outbound calls, upsell and cross-sell within existing accounts, respond to inbound leads, maintain Salesforce records, track KPIs, support account planning, prepare sales materials, and participate in training to build product and consultative sales skills.
Summary Generated by Built In
Are you eager to build a career in sales and account management with a company that values growth, learning, and success?
We’re looking for x2 motivated and ambitious Account Managers to join our high-performing team in Manila, supporting the APAC market. This role is perfect for someone who thrives in a target-driven environment, enjoys connecting with people, and is passionate about driving results.
As an Account Manager, you’ll play a key role in re-engaging dormant customers, supporting the Account Management team, and contributing to revenue growth. You’ll learn the ins and outs of B2B sales within the legal technology sector, working with an established customer base and a supportive, collaborative team.
We’re looking for x2 motivated and ambitious Account Managers to join our high-performing team in Manila, supporting the APAC market. This role is perfect for someone who thrives in a target-driven environment, enjoys connecting with people, and is passionate about driving results.
As an Account Manager, you’ll play a key role in re-engaging dormant customers, supporting the Account Management team, and contributing to revenue growth. You’ll learn the ins and outs of B2B sales within the legal technology sector, working with an established customer base and a supportive, collaborative team.
This is an excellent opportunity for an established account manager to develop your sales career, gain exposure to international markets, and grow alongside a global brand.
Key Responsibilities
- Make high-volume outbound calls to dormant and low-engagement accounts with the goal of reactivation. • Achieve and exceed monthly activity and revenue contribution targets.
- Core focus/execution on upselling and cross-selling across existing accounts.
- Identify new opportunities within assigned accounts and book qualified meetings for the Account Management team.
- Respond to inbound leads quickly and ensure timely follow-up.
- Maintain accurate and up-to-date records in Salesforce, including call notes, opportunities, and pipeline status.
- Track progress against KPIs and prepare regular activity and performance reports.
- Contribute to account planning by providing insights from client conversations.
- Assist in preparing proposals, presentations, and supporting sales documentation.
- Participate in training to build product knowledge and develop consultative sales skills.
Skills, Knowledge & Expertise
- Tertiary qualifications in business, law, or related discipline (desirable but not essential).
- At least 3 years’ experience in sales, business development, or outbound calling (B2B exposure preferred).
- Proven ability to problem solve and provide solutions that are aligned with the client’s needs
- Strong communication skills and confidence engaging clients over the phone.
- Track record of working to KPIs or sales targets
- Proficiency in Microsoft Office and CRM systems; Salesforce experience highly regarded.
- Ability to prioritise, manage time effectively, and stay organised in a fast-paced environment.
- Driven, proactive, and results-oriented with a strong desire to learn and progress.
- Team player with a collaborative and positive mindset.
- Strong commitment to customer satisfaction
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including discounted health insurance, wellness programs, and paid day off to move house or volunteer for your favourite charity.
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#DDhp
About
Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between. Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.
Skills Required
- At least 3 years' experience in sales, business development, or outbound calling (B2B exposure preferred)
- Proficiency in Microsoft Office
- Proficiency in CRM systems
- Salesforce experience
- Track record of working to KPIs or sales targets
- Strong communication skills and confidence engaging clients over the phone
- Proven ability to problem solve and provide client-aligned solutions
- Ability to prioritise, manage time effectively, and stay organised in a fast-paced environment
- Driven, proactive, and results-oriented with a strong desire to learn and progress
- Team player with a collaborative and positive mindset
- Strong commitment to customer satisfaction
- Tertiary qualifications in business, law, or related discipline
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The Company
What We Do
Dye & Durham is a global leader in legal technology that provides cloud-based practice management software, payments infrastructure, and data insights. The company serves legal professionals and financial institutions across five continents, helping them manage workflows, regulatory requirements, and critical transactions efficiently. They are a publicly traded company on the Toronto Stock Exchange (TSX: DND) and focus on driving innovation through integrated software solutions.
