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SysAid, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment to revolutionizing enterprise service management with Generative AI.
We seek a proactive and relationship-driven Account Executive responsible for spearheading growth initiatives within our SMB client network. Your main duties will include identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.
Key Responsibilities:
- Cultivate relationships with existing SMB clients and innovatively enhance expansion performance through creative strategies.
- Create and deliver compelling product and service presentations to existing customers to drive growth.
- Identify growth opportunities, engage with existing customers, deliver presentations, and drive closure on business opportunities.
- Demonstrate proficiency in technical problem-solving and possess strong technical adaptability skills.
- Follow-up on marketing & CSM generated leads to build the expansion sales pipeline.
- 3+ years of quota-carrying SaaS/B2B software sales experience.
- 1+ years experience in AI sales (desirable).
- Experience managing the sales cycle from business champion to C-Level.
- Self-motivated, resilient, and a collaborative mindset.
- A strong sales presence on the phone and remote web sessions (Demo) and great presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Excel in a high-paced setting while managing a diverse customer base efficiently.
Skills Required
- 3+ years of quota-carrying SaaS/B2B software sales experience
- 1+ years experience in AI sales
- Experience managing the sales cycle from business champion to C-Level
- Self-motivated, resilient, and collaborative mindset
- Strong sales presence on the phone and remote web sessions and excellent presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Ability to excel in a high-paced setting while managing a diverse customer base
- Proficiency in technical problem-solving and strong technical adaptability
What We Do
Built on a robust ITSM platform, SysAid’s Agentic AI adds a powerful new operational layer to IT—automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. AI Agents take the first action, so IT pros step in only when truly needed. The result? A team free to focus on optimization, innovation, and bigger challenges. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. ITSM run by AI—and you. 100X more impactful.
