Account Manager
TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.
About the role
TMS global community is seeking a highly skilled and motivated Account Manager to join our client team on site in Mumbai, India on a permanent basis. As an Account Manager at TMS, you will be responsible for the operational management of campaigns, projects, and jobs, ensuring the successful execution of deliverables for our Display contract(s). You will provide exceptional operational support to our clients, lead and support your team, and play a key role in the retention, development, and compliance of assigned contracts.
Some daily responsibilities will include:
- Manage operational financial performance for campaigns, projects, and jobs.
- Drive cost-efficiency and identify Gainshare opportunities.
- Ensure contractual commercial obligations are met.
- Assign work to Production Support, ensuring compliance and operational management.
- Provide technical and operational support to client stakeholders.
- Ensure vendors understand and meet client requirements within service level parameters.
- Support the implementation of new service lines into assigned accounts.
- Ensure contract compliance, best practices, and service execution.
- Ensure data accuracy and support internal and external management information needs.
- Identify innovation opportunities within assigned contracts.
- Work with the Client Services Director to present compelling proposals to enhance and develop TMS offerings.
To qualify for the role the following skills are essential:
- Proven experience in Print and Display environments.
- Expertise in managing print management strategies, planning, budget, and cost management.
- Proven service delivery experience in an account management setting.
- Ability to develop and execute alternative solutions.
- Strong technical understanding of Print and Display categories.
- Experience managing multi-campaign/multi-job projects with multiple service line elements.
- Strong experience in executing branding campaigns across multiple locations, Supplier Management/Coordination, Managing print production, logistics, and installations
- Ensuring quality control and brand compliance
- Optimizing costs while delivering impactful marketing solutions
About you
You will be an experienced and driven professional with a proven track record in the print and display industry. With extensive experience, you will excel in managing the operational and financial aspects of campaigns, projects, and jobs. Your expertise lies in driving cost-efficiency, meeting contractual obligations, and collaborating effectively with cross-functional teams.
This is a great opportunity to join a supportive global team and make a real impact on how we deliver to our clients, so don’t delay and apply now to join the world of TMS.
“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”
Skills Required
- Proven experience in Print and Display environments
- Expertise in managing print management strategies
- Proven service delivery experience in an account management setting
- Strong technical understanding of Print and Display categories
- Strong experience in executing branding campaigns across multiple locations
DS Smith Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DS Smith and has not been reviewed or approved by DS Smith.
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Fair & Transparent Compensation — Pay is considered okay to good across many roles, with some plants indicating competitive or above‑market hourly rates for operators and similar positions. This supports a broadly fair perception of base pay even as experiences vary by site.
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Healthcare Strength — U.S. offerings include day‑one medical/vision and dental, employer HSA contributions, and 100% company‑paid life and short/long‑term disability, alongside an EAP. Some role descriptions also highlight mental‑health and fertility options.
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Retirement Support — Packages commonly reference a 401(k) with company match and, in some locations, pension eligibility or company‑funded retirement contributions. This positions retirement benefits as a meaningful component of total rewards.
DS Smith Insights
What We Do
DS Smith provides innovative packaging solutions, paper products and recycling services with a commitment to sustainability and a circular economy. Our core purpose is to Redefine Packaging for a Changing World, and our expert teams work closely with like-minded partners to incorporate renewable resources for products that minimize our environmental impact, reduce complexity and increase profitability through supply chain optimization
