Account Manager

The Account Manager at Trax by Form owns and grows customer relationships, ensuring successful delivery of Trax solutions while driving expansion through demonstrated business value. This role acts as the primary customer owner and trusted advisor, working cross-functionally to deliver outcomes.

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com. 

Responsibilities 

• Own day-to-day relationships with assigned accounts and key stakeholders 
• Ensure successful onboarding, delivery, and ongoing execution of Trax solutions 
• Lead business reviews focused on KPIs, insights, and ROI 
• Identify and drive upsell, cross-sell, and renewal opportunities 
• Act as the voice of the customer internally, managing risks and escalations 
• Drive adoption and value realization across Trax platforms and analytics 

Requirements 

• 5+ years in Account Management, Customer Success, or related roles 
• Experience with enterprise or mid-market CPG, retail, or SaaS customers 
• Strong communication, commercial, and stakeholder management skills 
• Language proficiency: Native or professional fluency in Portuguese (required); English at B1 level or above (required); Spanish proficiency is a plus
• Willingness to travel up to approximately 10% as needed
• Familiarity with CRM tools (e.g. Salesforce, HubSpot, or similar) is a plus

Success Looks Like 

• High customer satisfaction and renewals 
• Consistent account expansion 
• Strong cross-functional execution and delivery 

What We Offer 

• Working on state-of-the-art technology with an international team
• Wide range of benefits: healthcare, performance bonus, home office allowance
• Hybrid working model
• Career path internally
• Learning & development opportunities

Trax by Form is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.