Account Manager – Inside Sales (On-Site) Dealer Solera
Who We Are
Solera is a global leader in data and software services that transforms every touchpoint of the vehicle lifecycle into a connected digital experience. We process over 300 million digital transactions annually for more than 235,000 customers across 90+ countries. Our teams are driven by innovation, collaboration, and a strong focus on customer value. For more information, visit solera.com.
The Role
The Account Manager – Inside Sales is responsible for driving customer retention, reorder revenue, and account expansion through proactive, phone-based engagement. This is an on-site role operating within a structured inside sales environment. The Account Manager manages a portfolio of existing customers, acting as their primary point of contact while balancing customer experience with achieving defined sales KPIs and revenue targets.
What You’ll Do
- Manage a book of business of existing GoldStar customers.
- Build long-term customer relationships to drive retention and loyalty.
- Proactively manage reorder cycles and identify upsell and cross-sell opportunities.
- Execute consistent outbound outreach via phone, email, and SMS.
- Achieve monthly sales, retention, and activity KPIs.
- Prioritize accounts based on revenue opportunity and customer risk.
- Track all activities and opportunities in CRM systems.
- Collaborate with internal teams to resolve issues and improve customer outcomes.
What You’ll Bring
- 6 months to 1+ year of inside sales experience in a phone-based or contact-center environment.
- Strong phone etiquette and professional communication skills.
- Understanding of sales cycles and objection handling.
- Experience managing multiple accounts and priorities.
- CRM proficiency (Salesforce preferred).
- Comfortable working toward sales targets and KPIs.
- Bilingual fluency in English and Spanish (required).
- Ability to work on site in a structured inside sales environment.
Preferred Qualifications
- Experience in automotive, technology, SaaS, or subscription-based industries.
- Exposure to retention or reorder-driven sales models.
- Familiarity with contact center terminology and workflows.
- Additional language proficiency is a plus.
Work Environment
- On-site position
- Fast-paced, KPI-driven inside sales environment
- High collaboration with internal teams
Skills Required
- 6 months to 1+ year of inside sales experience in a phone-based or contact-center environment
- Strong phone etiquette and professional communication skills
- Understanding of sales cycles and objection handling
- Experience managing multiple accounts and priorities
- CRM proficiency (Salesforce preferred)
- Bilingual fluency in English and Spanish
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
