Account Manager - Healthcare - Full-time - Competitive salary (dependent on experience)
(Internal Job Level Reference: Senior Associate)
Join Voiceconnect, a Focus Group company, as an Account Manager and take charge of building strong relationships with GP surgeries across the NHS. This is a hands-on, customer-focused role where you’ll manage accounts, support implementations, deliver product demonstrations, and help practices get the most from our solutions—all while driving adoption, satisfaction, and growth.
Role Purpose
The Primary Care Account Manager is responsible for managing, supporting, and growing relationships with NHS Primary Care customers, particularly GP surgeries. The role combines customer account management, product demonstrations, and hands-on planning and support for installations.
This role plays a key part in ensuring customers gain maximum value from our solutions while driving adoption of new features.
Key Responsibilities
Account Management & Customer Relationships
- Manage a portfolio of Primary Care and GP surgery customer accounts
- Build strong, trusted relationships with practice managers, clinicians, and administrative teams
- Act as the main point of contact for customer queries, support, and commercial discussions
- Ensure high levels of customer satisfaction, retention, and engagement
- Account Reviews and usage analysis
Installations & Implementation Support
- Plan, coordinate, and support customer onboarding
- Liaise with internal delivery and technical teams to ensure smooth implementations
- Provide post-installation support to ensure successful adoption and usage
Product Demonstrations & New Features
- Deliver product demonstrations to customers, both remotely and on-site where required
- Support customers with the rollout and adoption of new features and functionality
- Clearly communicate product value in the context of Primary Care workflows and challenges
Key Skills & Experience
Essential
- Strong knowledge of the NHS, specifically Primary Care and GP surgeries
- Proven experience in account management, sales, or customer-facing roles
- Excellent communication and relationship-building skills
- Confidence delivering product demonstrations and customer presentations
- Strong organisational skills with the ability to manage multiple accounts and priorities
Desirable
- Experience working with healthcare technology or digital solutions
- Understanding of GP practice operations and workflows
- Experience supporting implementations or onboarding in a healthcare setting
Personal Attributes
- Customer-focused with a consultative, solution-led approach
- Commercially aware and comfortable working to targets
- Proactive, organised, and able to work independently
- Confident engaging with stakeholders at all levels within Primary Care
What Success Looks Like
- High customer satisfaction and retention across Primary Care accounts
- Increased revenue from existing customers
- Strong adoption of new features and campaigns
- Smooth, well-managed installations and onboarding experiences
Skills Required
- Strong knowledge of the NHS, specifically Primary Care and GP surgeries
- Proven experience in account management, sales, or customer-facing roles
- Excellent communication and relationship-building skills
- Confidence delivering product demonstrations and customer presentations
- Strong organisational skills with the ability to manage multiple accounts and priorities
- Experience working with healthcare technology or digital solutions
- Understanding of GP practice operations and workflows
- Experience supporting implementations or onboarding in a healthcare setting
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
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