Account Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Candidate Requirements: Must be eligible to work in the US without sponsorship. Houston is the preferred home-based location for this remote work from home position with travel as outlined.

POSITION SUMMARY

Account Managers will work with target customers throughout North America to present Marmon Rail Repair Services different railcar/ tank car maintenance offerings and deliver the best possible solutions, fostering long term, “win-win” relationships.

This position will manage Marmon customers, working to retain current business levels and grow new opportunities by understanding the customers’ railcar/tank car repair needs.  Account Managers are the primary point of contact for maintenance inquiries and act as liaison between the customer and operations team in assigning programs and maintenance events to the best Marmon Rail solutions.  Through the development of strong relationships with customers and key stakeholders within Marmon Rail, Account Managers will lead in curating the customer experience to meet client and Marmon Rail expectations.

PRIMARY RESPONSIBILITIES

SKILLS/SPECIFICATIONS

• Ability to ascertain our customers maintenance needs and develop/communicate solutions that maximize the relationship value proposition.
• Input timely/accurate updates to CRM and forecasting tools.
• Align with the Operations team to deliver on the best possible customer experience.  Advocate the customer needs/expectations internally, while managing customer expectations and considering the Company’s demand/capabilities when offering solutions.
• Work with Customer Support team to monitor Marmon Rail performance against customer expectations. 
• Represent the Company at various industries and customer events.
• Proven sales abilities, excellent communication skills and timely reporting on sales activities.
• Perform administrative tasks related to sales functions, including preparing quotes and reviewing contracts in a manner that protects the Company.  This is for both the fixed shops and on-site locations.

EDUCATION/EXPERIENCE/QUALIFICATIONS:

• High School Diploma required, College degree preferred.
• 5+ years of experience in sales with concentrated experience in railcar/tank car industries strongly preferred.
• Understanding of railcar/tank car maintenance cycles (HM 216, lining inspections etc).
• Ability to effectively manage multiple firm deadlines in a busy environment. Strong creative business writing skills are essential.
• Ability to analyze business opportunities and make recommendations aligning with current business strategies.
• Ability to participate is Sales and Marketing strategies.

OTHER SKILLS/ABILITIES REQUIRED

• Strong communication and project management skills to effectively liaise with all departments within the company.
• Highly capable of maintaining internal relationships while working remotely.
• Strong work ethic with the flexibility to put in extra hours when needed.
• Outstanding interpersonal skills, including the ability to perform public speaking for presentations and meetings.

• Detail-oriented, with the ability to identify all cost elements within often complex requests for proposals.
• Ability to respond quickly to changing business dynamics.
• Energetic and entrepreneurial approach with a strong attention to detail.
• Ability to travel overnight up to 50%

PHYSICAL REQUIREMENTS

• Working in this environment requires sitting for extended periods of time, walking, bending, reaching, carrying, and occasionally lifting and/or moving objects up to 5 pounds.
• The ability to sustain mental and visual attention to details for sustained periods of time

DISCLAIMER:

Please note the duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. Duties, responsibilities, and activities may change at any time with or without notice

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.