Account Manager

• Who we’re looking for: We’re looking for a proactive, high-ownership Account Manager to support delivery across our growing APAC region. This role suits someone early in their client-facing career who is comfortable managing multiple priorities, communicating confidently with customers, and keeping operational work moving without needing constant direction. You’ll enjoy working across account management, customer support, and regional execution in a fast-moving scale-up environment, collaborating with teams across APAC, the UK and the US. 🌟

• The challenge: Help drive reliable, high-quality client delivery and operational execution across APAC accounts as the region scales. 🚀

• Where you’ll work: This role will be Remote, but based in Sydney, Australia, you’ll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond. 🏢

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

Day to day this role will

• Own the day-to-day management of a portfolio of APAC client accounts

• Prepare performance updates, reporting and support account review activity

• Coordinate campaigns, promotions and account initiatives end-to-end

• Act as a primary point of contact for client queries and operational issues

• Resolve support requests independently and escalate where appropriate

• Work cross-functionally with product, operations and finance teams to troubleshoot issues

• Support onboarding activity and delivery across new and existing accounts

• Partner closely with the Head of APAC to progress regional priorities and initiatives

• Track progress across key activities and ensure strong follow-through

• Identify opportunities to improve client engagement, performance and retention

• Maintain accurate CRM records and internal documentation

• Collaborate daily with colleagues across APAC, the UK and the US to ensure smooth delivery across time zones

What we’re looking for

• 1–3 years experience in account management, customer success, client support or operations

• Confidence communicating with clients and managing relationships day-to-day

• Strong organisational skills and attention to detail

• Ability to manage multiple priorities in a fast-moving environment

• A proactive mindset with a bias towards ownership and follow-through

• Comfort working independently while staying closely aligned with a distributed global team

• Interest in working in a startup or scale-up environment

• Experience using CRM platforms such as Salesforce or HubSpot is helpful but not essential

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic offices, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• 26 days holiday per annum (plus an additional day for your birthday 🎂)

• Superannuation Contribution (12%)

• Wellbeing Benefit ($50)

• Employee Incentive Scheme

• Top spec equipment including laptop, mouse, keyboard, monitor

• Anniversary gifts

• Team Learning & Development budget

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.
Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.
Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. 
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.