Glimpse (tryglimpse.com)

Account Manager

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New York, NY, USA

In-Office

Artificial Intelligence • Information Technology • Software

The Role

ABOUT GLIMPSE

Glimpse is the leading AI platform for CPG brands — automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.

Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims — work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.

We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.

ABOUT THE ROLE

As an Account Manager at Glimpse, you will own the commercial success of our existing customer base. You are the primary driver of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) — and you'll treat those numbers like your own business.

This is not a relationship-management role in the passive sense. You are expected to show up with executive presence, bring commercial rigor to every customer interaction, and use data to consistently demonstrate the value Glimpse delivers. You will also be a critical builder — creating the playbooks, systems, and processes that define how we do account management as we scale toward and beyond eight figures.

You'll partner closely with Sales, Customer Experience, Product, Marketing and the founding team to ensure customers renew, expand, and become long-term champions of the Glimpse platform.

WHAT YOU'LL DO

Own and grow a portfolio of CPG accounts, serving as the primary commercial point of contact post-sale
Drive NRR and GRR by proactively identifying expansion opportunities, managing renewals, and mitigating churn risk
Build and maintain executive-level relationships across Finance, Accounting, Operations, Sales and C-suite stakeholders at customer organizations
Develop data-driven business reviews (QBRs/EBRs) that quantify the ROI Glimpse delivers — translating platform activity into a compelling value narrative that fuels business growth for customers
Identify upsell and cross-sell opportunities then close
Work with AM Leadership to build the AM infrastructure: design playbooks, templates, and scalable processes for account management as Glimpse grows
Collaborate with Product to surface customer feedback and translate field insights into roadmap input
Track and report on key account health metrics; flag risks early and own the remediation plan

IDEAL QUALIFICATIONS

3–6 years of Account Management, Sales or Customer Success experience in B2B SaaS, fintech, or AI-enabled services
Proven track record of owning and growing a revenue number — you've hit NRR or expansion targets and can prove it
Executive presence: successful at presenting to and building relationships with VP- and C-level stakeholders
Commercial acumen: you think like a business owner, understand deal structures, and can run a renewal and expansion motion end-to-end
Data storytelling: you can turn customer data and platform usage into a compelling ROI narrative that resonates with executives
Systems-builder mindset: you see gaps in process and fill them — you've built playbooks or account management frameworks before
(Preferred) Experience in or selling into CPG, food & beverage, health, or beauty industries
(Preferred) Familiarity with deductions, trade finance, or retail supply chain workflows
Comfortable in a fast-paced, 5 days a week in-person startup environment in NYC

WHY JOIN GLIMPSE

You'll join a company that has found genuine product-market fit and is scaling fast — with the infrastructure, capital, and team to match. Your work will directly shape how hundreds of CPG brands run their back office. And you'll have real ownership: of your accounts, your outcomes, and the AM function itself as we build it from the ground up.

Competitive salary with meaningful equity
In-person team in NYC – high ownership, fast feedback loops
Direct impact on a company growing at an exceptional pace
A front-row seat to building the operating system for CPG brands

Location:

New York, NY (Relocation Assistance Available)

Benefits:

Competitive salary and equity options
Relocation assistance provided to New York City
Comprehensive medical, dental, and vision insurance
401(k) plan
Unlimited PTO

Glimpse (tryglimpse.com) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Glimpse (tryglimpse.com) and has not been reviewed or approved by Glimpse (tryglimpse.com).

Fair & Transparent Compensation — Pay bands are explicitly shown across multiple job postings, including base ranges and sales OTE, which signals clarity on expected compensation. Posted ranges are described as market-competitive for a NYC Series A startup across engineering, GTM, and implementation roles.
Equity Value & Accessibility — Equity is repeatedly listed alongside salary/OTE for many roles, providing potential upside tied to company growth. Funding traction (Series A) is framed as support for continued equity participation as the company scales.
Healthcare Strength — Medical, dental, and vision coverage are consistently advertised, aligning with a solid core benefits package for an early-stage startup. The presence of these core health benefits is presented as competitive for the company’s stage.